Account Verification
Account Maintenence
Benefits
UnCarrier
General
100

The traditional way to verify 

What is First and Last Name and pin/passcode

100

This is an alternate form of communication that most accounts do not have

What is Can be reached number?

100

Through this program you can use a Life Coach, Money Coach or set up 10 free counseling sessions. 

What is LiveMagenta?

100

This is what Coverage Beyond offers

What is Coverage Beyond, expands coverage and keeps customers connected on flights and in 210+ countries and destinations. Plus, the Un-carrier is giving customers a year of AAA on Us, exclusive travel discounts on T-Mobile TRAVEL , extra savings on Shell gas and more – all on T-Mobile Tuesdays. 

100

417-619-4119 is who's phone number?

Who is Navessa's?

200

When a customer doesn't remember their pin/passcode and isn't calling from their T-Mobile phone this is how you verify

What is verify one time pin and last 4 digits of ssn

200

THis is the waiting timeframe before you can change your billing address after activating a new account 

What is 30 days

200

Tuition reimbursement offers this amount per year per employee

What is $5250.00?

200

The first Un-carrier move for T-Mobile, Metro by T-Mobile, and Sprint, is taking on the biggest pain point in this industry – the scourge of scam and unwanted robocalls disrupting our lives daily - with Scam Shield.

What is Scam Shield

200

You can use this to send thank you notes to you anyone in the company

What is the Appreciation Zone?

300

The three facts about BRPs that define the role 

What are:
An account can only have one BRP.

The BRP must be 18 years old (21 in Puerto Rico) and appear as the Billing Name.

The BRP’s signature is on the service agreement making them financially responsible for the account.

300

You can have a Canadian Address as your billing address 

What is Yes

300

These are the two timeframes every year where you can enroll in ESPP

What is 2/15-3/15 and 8/15-9/15?

300
  • At T-Mobile, we provide a total experience that includes best-in-class, personalized support from T-Mobile experts when you need it, how you need it: on our website, through our app, via call, chatting with us, or when you visit to your local store.
  • Our Team of Experts are available to provide you with a next-level experience, including tailored service and support, as you begin your relationship with T-Mobile. When you need help, we have you covered.

What is Team of Experts

300

The resource for employee related materials

What is T-Nation?

400

An Authorized User is required to be this age or over

What is 18

400

I have to verify this before changing my address or can be reached number

What is a OTP

400

The Employee Mobile Discount provides what percentage off plan costs for you/partner/dependents?

What is 75% off

400
  • All recurring charges for plans and features while on a taxes and fees included plan will be included in the monthly service charge. One time fees are excluded and will include tax as normal (such as roaming charges, data passes, bill reprints and JUMP! On Demand monthly tax).

What is Taxes and Fees included?

400

This is what you will use to decipher all the language we use on the reg

What is the Acronyms page?

500
  • Billing account names
  • Billing/shipping address & any other addresses on account (partial or full) - may be confirmed after verified customers provide first
  • Birth dates
    Are examples of what and when/can they be released?

What is CPNI and Never Release

500

I changed the wrong phone number on the account, this is what I need to do

What is call the NTC Casework Team, so they can fix it real time if the customer is on the line. 

File a MSISDN Maintenance Request form in Atlas if the customer has disconnected. 

500

This is the phone number for our Benefits team

What is 855-866-2367 or 855-tmo-bens

500

Get a new phone and we'll pay off your current phone and service contracts - up to $650 per line or $350 in early termination feeds.

What is Carrier Freedom?

500

This is where we take HR Required Courses

What is Magenta U?

M
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