Fundamentals
The core of ServiceNow that provides a single system of record for IT.
What is the Now Platform?
The primary programming language used in ServiceNow.
JavaScript
This techniques ranks what a client could or should have in a requirements document.
MO(U)SCOW
This feature allows administrators to customize the look and feel of the ServiceNow interface.
Branding
A document that outlines a project's stakeholders, scope, and objectives.
Project Charter
A feature that allows every-day users to create custom applications and workflows.
What is Low-Code/No-Code Development?
This maps and transforms data coming into ServiceNow from other sources.
Data Import
A type of chart with tasks on the vertical axis, and time on the horizontal.
Gantt chart
A type of diagram used to represent data moving through an information system.
Data Flow
Diagram
A methodology that involves iterative and incremental development.
Agile
This is the HTTP method used in a REST API to retrieve data from a server.
GET
A visual representation of a processes used to understand and improve business operations.
Business
Process Model (BPM)
This monitors the platform, modules, and teams in real time to troubleshoot issues.
Platform Analytics