Billing
Partners
Members
Product
Miscellaneous
100

What are the possible payment options available to a member?

What are Monthly and One Time Payment.

100

What is the e-mail box partners use to contact us?

What is partners@jetty.com

100

When a member calls in, what two pieces of information are needed for verification?

What is name & email address.

100

Renters insurance is also known as what?

What is Jetty Protect

100

What is the name of our department now called?

What is Customer Experience.

200

If the member needs to decrease their coverage pre-move in, what do we do?

What is send editing macro for decrease request.

200

Lease Guarantors are allowed on Jetty bonds when the LG is not living in the unit? T or F

What is false?

200

Including breaks, how much phone time is needed daily?

What is 3 hours and 30 mins.

300

When a partner reaches out to make changes to a Jetty Protect plan, we must what?

What is contact the member to confirm changes.

300

What email address do members use to communicate with us?

What is help@jetty.com

300

What are all the departments covered under Operations called?

What are Customer Experience, Recovery, and Claims

400

What options are not acceptable for payment when sending an invoice?

What is everything except bank issued card.

400

Properties have how many days after move out to file a claim?

What is 120 days

400

If you are calling off, the email address you should send to is?

What is so-leadership@jetty.com

500

If the member is moving out and their roommate is staying, what is needed before we can begin cancellation?

What is coverage required by the roommate

500

In order for a quote to be provided, the member must go through a what?

What is a soft credit check

500

What is the number of solves needed to met expectations for CX level 2 is?

What is 6.5-7.5

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