Processing
When doing title queue, titles with "NEW" status should be changed to ______.
Waiting
According to hold policy, how long can we hold a car after a customer test drives?
Once a Customer has kept their appointment, Manager partnership is required for any additional hold time.
Name 4 things on the PI checklist we look for when performing an Exterior Cosmetic Inspection on a PI
1-All scratches/dents/chips meet standards
2-The wheels are clean and meet standard
3-All windows are clean and meets standards
4-There is tire shine on all the tires
Explain how to open CarMax Connect.
CarMax links > CarMax Connect
Name the only states where our CarMax can obtain plates and register cars for customers.
NJ and PA
Explain how we should be scanning the customer's social securty card as a stip.
Doc center > buyer's view > upload the stip > send to store
What does RSA stand for?
Retail Service Appointment
Guide me step by step to your Iconic Score card
CarMax reporting systems, reports, store reports, marketing and iconic score card. or, go to reporting systems and search for 'iconic'
Open the CBO request portal
CarMax World > Departments > Business Office > CBO Request Portal
Name all 4 finance vital behaviors
discover budget, promote finance, prompt for down payment, sell the offer
How do we create a shop to-do? (demonstrate if you want)
ERO > Cars Desk > New
How many appraisals did CarMax purchase in 2024, according to its annual report?
A. 1.1 million
B. 3.1 million
C. 550,000
D. 10 million
A. 1.1 million
Choose a member of your team to sign in this title and complete it in PATH.
The person to the left of that person will sign in the title
What is the $25 fee that we must make sure is on the purchase order a customer is using to obtain outside financing?
Lien Fee
What is the maximum size of a windshield chip that can be visible after repair in the line of sight?
Up to ΒΌ"in the line of sight area of the windshield
What is EH&S?
Environmental, Health & safety