First Visit Process
Three types of guest on First visit card
What is 1st visit-intro, 1st visit member and winback
App allowing you to create a log in
What is Identity Management
# of workouts to complete
What is 12?
A member signing up at the same home studio they were previously a member at
What is a winback
One hundred goal
What is studio self-generated leads
Three A's in the Meet & Greet
What is Attitude, Approach and Appearance
Focus is commitment and engagement
What is the Member Management App
Registration Goal Per Studio
What is 10% of member base?
Shares the same address or last name
What is Family Add On eligibility
Tagging cars, passes after class, wind flags
What are types of marketing
OTConnect sign in, functionality overview and base, push, all out
What is treadmill fitness orientation
Length of time a no show remains in the lead management app
What is 21 days
Push 30 Raffle Prize (specific)
What is Hypervolt Go 2?
$15
What is commission on a Basic or Online sale
The act of obtaining a name and phone number or email address
What is Prospecting
E.P.I.C.
Two locations you can find upcoming churns
Name 4 of the 7 daily challenges members can choose from.
What are:
1. Pick A Nutrition Challenge
2. Drink 2 liters of water
3. Walk 7K+ steps
4. No alcohol
5. Turn off screens 30 minutes before bed
6. 5 Min Gratitude or Meditation
7. 10 minutes of reading / self-development
Tracks cancels, freezes, downgrades, transfers
What is the Member Change Form
Event and referral leads
What are types of self-generated leads
B.E.S.T.
What is body language, effective listening, specifics, teamwork
Three categories housed in the Studio Performance App
What is business health, acquisition, retention, revenue, class attendance, compliance
Push 30 Registration Ends
What is June 15th?
Required for full commission
What is fully filled out MA, RP, CI with HRM sale and profile pic, cc on file
Four types of NON self-generated leads
What is: Web, Mobile, TI, Walkin, Partner