Prime badge
Do we have Prime badge for Sellers on Trial ?
During the trial period, customer-facing Prime branding will not be displayed on your offers.
What is Delivery speed metrics ?
Delivery speed is the count of Prime customer page views where your offer was featured and the customer saw an offer speed of less than or equal to (≤) 1 day or ≤ 2 days
Can a new seller be Prime ?
No, they have to meet the following criteria over the past 90 days:
What are the types of handling time ?
Do we have SAFE-T Claims in CA ?
What can we say if a FBA seller is having issues with missing prime Badge ?
- Not all the Fulfillment Centers are Prime FCs, meaning that depending on the fulfillment center location, the listings may not be eligible for the Prime offer.
- If the customer is located on a place in which the delivery times are longer than two days on items that ship by ground or have delayed availability, the Prime badge may get removed. Examples include items in: Small and Light (SnL), FBA Dangerous Goods, or Heavy/Bulky items.
- If you are not using a buyer account with a Prime membership, the Prime badge may not be shown.
- If the delivery date is more than 4 calendar days, we will remove the Prime badge.
- If the product is under any special program like the ones mentioned above, we may remove the Prime badge.
What is the target for valid tracking rate ?
The valid tracking rate requirement currently in effect is 99% or higher.
Can a seller outside USA be prime ?
no, they have to have a domestic US address as your default shipping address
Can a SKU-specific handling time override the default handling time and temple handling time ( non- Prime and Prime ?
SKU-level handling will over if the item is non-Prime, but if the item is prime it will not override
A FBA order can open a SAFE-T Claim ?
No, they have another process
Non- Prime buyer can see Prime badge ?
no, they have to have a Prime buyer account.
What happens if I'm enrolled in the program and can't meet the requirements?
The first time that you don't meet a requirement, you'll get an email alert.
If you don't meet that same requirement a second time, you'll get an email notice, and Prime listings will be paused for your account.
If you don't meet the requirement for a third time, you'll get an email notice and your enrollment will be revoked.
How many orders does a non-Prime seller ( trial seller ) have to ship to be part of Prime?
When can we find Automated handling time ?
What if a seller wants to open a SAFE-T claim for an order of $6000
Reimbursements for a single order will not exceed $5000. For items valued at more than $5,000, we suggest that you purchase third-party insurance.
Why do I need to go through a trial period before I can have the Prime branding on my offers?
The Seller Fulfilled Prime trial ensures the seller’s offers can consistently meet the high standards of Prime speed and reliability.
What is the on-time delivery target
The on-time delivery requirement currently in effect is 93.5% or higher.
How do I unenroll from Seller Fulfilled Prime?
From the settings drop-down menu in Seller Central, select Shipping settings
Then, contact Selling Partner Support to request that your account be removed from the program.
If you have same-day handling time with an order cut-off time of 12 p.m. and you receive an order on Monday at 11 a.m. When do we need to ship and confirm the order ?
That order must be shipped and confirmed on the same day the order was received
Can a seller open a SAFE-T claim if they have open ( AtoZ or chargebacks ?
No, Orders with an A-to-z Guarantee claim are not eligible for SAFE-T claims (you have the ability to Appeal an A-to-z Guarantee claim).
How do I remove the Prime badge from my listings?
Seller Fulfilled Prime performance requirements?
What pre-qualifications are required to start the Seller Fulfilled Prime trial?
If an order is received on Monday at 4 p.m and the cut of time is at 11 am. When do we need to ship and confirm the order ?
That order must be shipped by Tuesday.
What is the tool to check missing Prime badge ?
River tool