Communication
What is the process of sending and receiving symbols with meanings attached?
Communication
What is the state of tension experienced by individuals facing extraordinary demands?
Stress
Who developed the Hierarchy of Needs?
Abraham Maslow
What type of communication involves body language and gestures?
Nonverbal communication
What determines which message we select or screen out and how the information is organised and interpreted?
Perception
Who is responsible for encoding the intended message into meaningful symbols?
The sender
Name one work factor that can cause stress
Long hours, excessive emails, unrealistic work deadlines, difficult bosses or coworkers, unwelcome/unfamiliar work
What need is at the top of Maslow's Hierarchy of Needs?
Self-actualisation
What is the study of the ways space is used and its importance in communication?
Proxemics
What is it called when we draw a general impression about someone based on one characteristic?
Halo effect
What type of communication occurs through gestures and body language?
Nonverbal communication
What is the conflict management strategy that involves being cooperative but unassertive?
Accomodating
What are the two types of factors in Herzberg's Two-Factor Theory?
Motivator factors and Hygiene factors
What is the tendency to assume others are similar to us and judge accordingly?
Projection
What results when words communicate one message while actions/body language communicate something else?
Mixed message
What is the process of resolving a dispute by addressing each side's needs adequately?
Conflict management
According to Herzberg, what factors influences job satisfaction?
Motivator factors
Name one way to improve nonverbal communication skills
Gesture, pause, speak more slowly, speak faster, speak loud enough, vary your volume, watch your tone, record your voice
What is the process where individuals organise and interpret their sensory impressions to give meaning to their environment?
Perception
What is the intentional distortion of information to make it seem most favourable to the recipient?
Filtering
What type of stress encourages increased effort and creativity without overwhelming the individual?
Constructive stress
Name one motivator factor that influences job satisfaction
Achievement, recognition, responsibility, work itself, advancement, personal growth
What should you check to ensure proper nonverbal communication?
Posture
Name one stage in the social perception information processing sequence
Selective perception, encoding & simplification, storage & retention, retrieval & response