Devices
Skincare
Scheduling
HIPPA
Office Etiquette
100

Pt c/o redness & dark spots, which device is needed? 

Ultra Laser

100

How many days with ZO until I will see a difference? 

3

100

Who calls to confirm cosmetic appts? 

Front Desk or anyone assisting in this position

100
In the lab

Remove all urine cups from the cabinet they have pt names

100

I was sick & missed last week, now what? 

Thank all my coworkers for covering for me & ask how I can help them.  

200

Pt c/o sagging skin, which device is needed? 

Genius

200

What are the steps for Get skin ready? 

Cleanse, Exfoliate, Tone

200

Pt has recurrent UTI, wants another antibiotic.  Now what?   

Pt needs a F/U appt for additional eval. 

200

Someone is calling wants to schedule appt for grandma who isn't feeling well. 

Check HIPPA, if not authorized as them to have the pt or their emergency contact call our office. 

200

Lunch was catered, everyone ate & ran, clinic has been busy.   

Help clean up

300

Hair restoration steps

Laser, apply serum, red light

300

What skin products can I recommend to Every single pt? 

Cleanser & Sunscreen!

300

Pt has no showed/ R/S multiple appts, can I add them to an acute spot, they are running out of meds? 

No, next available.  

300

Pt left empty med bottles in room, they are empty.  

Remove label & place label in shred

300

Pt's are backed up in clinic, lab MA is running her tail off, but I have a lot of referrals & phone calls to make.  

HANG UP THE PHONE, please come help us & don't make us ask every single time.  

400

What is the laser setting for hair restoration? 

3 every treatment

400

Where can I find the price for the skincare/ hair products? 

Binder at front desk

400

1:00 PM- what should I not schedule here? 

NP APPT

400

3rd party vendor calls asking for info for pt. 

Verify with pt that they want their medical records & if ever in doubt send to pt to release to 3rd party. 

400

There is a meeting on the schedule, what do I bring?

Pen/ paper, good attitude, questions, constructive feedback

500
What are the instructions to give hair pts when confirming the appt? 

Come with clean dry hair, no hair products

500

Skin consult pt is waiting for the doctor, what should I do? 

Ask pt if they have any skin concerns, put together a skin regimen & hand it to the doctor to review with pt during the consult. 
500

Scheduling Telemed, I've given instructions to connect, collected copay, now what? 

Update the chart- VS, meds, histories, pertinent HPI that pt gave when calling to request the appt (copy/ paste) & import TELEMED TEMPLATE for ALL TELEMED APPTS

500

88 year old female with stoke is in room 1 with her daugher, Dolly Parton, who says she was admitted to the hospital at Thousand Years Nursing home last week, went to Methodist Mansfield with a brain bleed & was moved to room 5332.   How many HIPPA identifiers are present? 

5

500

Who's job is it to follow the schedule & flow of clinic? 

EVERYONE's, come help, move people so they aren't sitting waiting on us, not in 5-10 min after you make another call. 

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