Communication Styles
Active
Listening
Expectations & Feedback
Delegation & Coaching
Goals & Performance
100

What are the two characteristics that relate to the Style of a Driver?

Dominant and direct

100

What is the "S" statement in the STOP Model?

Shut off everything

100

What does “conceptualize” refer to in the “Setting Expectations”, or "CCC" Model?

Successful end-result (whether a deliverable, project, or task)

100

What is one of the things you can do to gain alignment if you and your direct report do not agree on their skill level on a given task?

Coaching
or
Performance management
or
Shorter-than-normal timeline to reassess their work

100

What is a key difference between a Performance Management and a Coaching meeting?

Reviewing or rating performance
or
Setting expectations or goals
or
Rewarding or recognizing performance

200

What are the two characteristics that relate to the Style of an Expressive?

Influencer and interactive

200

What is the "T" statement in the STOP Model?

Turn everything toward the speaker

200

What are steps two and three of the “Setting Expectations”, or "CCC" Model?

Communicate and check

200

Besides “competence", what is another trait you can look for when assessing someone on their skill development for a task?

Motivation

200

Who should you contact when correcting a direct report’s behavior within the Disciplinary Process?

Your HR Professional

300

What are the two characteristics that relate to the Style of an Amiable?

Steady and sensitive

300

What is the approximate percent of listening efficiency, after accounting for filters?

11% to 15%

300

What action can you take if you’ve given clear feedback and the behavior still hasn’t changed?

Communicate a consequence

300

What are the four steps in the 4-Step Training Process for Delegation and Coaching?

1. I do one: you watch
2. We do one together
3. You do one; I watch
4. You do one on your own; we set up times to check in

300

This questions has two parts.

What makes this statement ineffective?
“You have a rough attitude and it tends to be difficult for others to get along with you." 

What is an effective restatement?

- The player should provide a relevant and appropriate response to both parts.

400

What are the two characteristics that relate to the Style of an Analytical?

Conscientious and cautious

400

What are the words-per-minute of thinking versus words-per-minute of speaking?

550 wpm vs. 150 wpm

400

Recreate the Johari’s Window matrix.

This answer should be illustrated on a Zoom whiteboard or PowerPoint slide with all quadrants and axes correctly labeled.

400

What are the two main leadership behaviors when it comes to coaching someone?

Directing (behaviors) and coaching (behaviors)

400

This questions has two parts.

What are the three steps of the CBE Feedback Model?

What are three ways of behaving that can make feedback more effective?

Context, behavior, and effect on the business

1. Describe the setting and circumstances.
2. If the observable behavior continues, communicate a concrete and exact consequence for that behavior.
3. Describe how others reacted to the behavior, or the effect on the business.

500

Recreate the Communication Styles grid.

This answer should be illustrated on a Zoom whiteboard or PowerPoint slide with all quadrants and axes correctly labeled.

500

What are the three selective filters that affect our ability to listen?

Exposure, perception, and retention

500

What are the three steps of the CBE Feedback Model?

Context, behavior, and effect

500

What are the names and descriptions of the five stages of competence in the Task-Based Leadership Model?

1. Novice (eager / awkward)
2. Challenged (frustrated / missteps)
3. Progressing (encouraged / small successes)
4. Good (proud / productive)
5. Expert (fearless / vision)

500

What does each letter stands for in the SMART Goal Model?

1. Specific
2. Measurable
3. Aligned
4. Relevant
5. Time-bound

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