Who To Call
Your Tools
Pets
SkyClub
Miscellaneous Delta Facts
100
This is who you would call if a passenger wants to escalate their concern

CES

100

This tool is available in Axis for you to see the status of a flight

Flifo
100

What animals are accepted for travel as a pet?

Cats, dogs, and household birds

100

How much does the Individual Membership cost?

$695.00 or 69,500 SkyMiles

100

Who is the CEO of Delta?

Ed Bastian

200

You would call this department if you need assistance with someone's account

SMAS

200

This tool would help you look at a past reservation

SPILS

200

What cabins can passengers NOT bring pets in?

DPS and DL1

200

How early can someone visit the SkyClub?

3 hours or less before their first flight (no time limit for connections)

200
What is Delta's Airline Alliance?

SkyTeam

300
This desk is a transfer only desk for manual reissues and TakeOff 15 application on qualifying flights

DMR(SSS ONLY)/IMR

300
In Axis, you would use this to issue miles or a voucher

Service Recovery

300

What is the minimum age a pet has to be to travel within the US

8 weeks

300
As of Jan 1, 2023 annual memberships to Delta Sky Club are available for purchase only by who?
Medallion Members
300

What is Delta's Largest Hub?

Atlanta

400

This is who you would call if someone spoke another language that Delta does not have a desk for

Outside Contacts-Interpreter

400

You use this tool to pull Regional and Global Certificates Manually

Delta Term

400

What is the minimum age a pet has to be if they are traveling to the US from another country?

16 weeks

400

For an Individual Membership, how many guests are allowed to accompany the member, and how much is it?

2 guests

$50 or 5,000 SkyMiles

400

What year did Delta create their Frequent Flier Program?

SkyMiles, established 1981

500

This desk helps with reissues for name corrections for partners AF/KL/VS ONLY 

Partner Ticketing Support 

500

To find a SkyMiles account, PNR, or eCredit, you would first press this button in OMNIPRO

Search/Magnifying Glass

500

What are the dimensions for the universally accepted soft-sided kennel?

18" x 11" x 11"

500

What is the email for passengers to contact the Sky Club should they have questions?

deltaskyclubservicecenter@delta.com

500

What was the prior name of Delta, when it was founded in 1925?

Huff Daland Dusters (became Delta in 1928)

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