HR
Recruiting
Systems
Policy &
Procedure
HCSG
Knowledge & History
100

This type of documentation can be given to an employee in an attempt to correct an undesirable action or outcome and is an effective and necessary part of progressive discipline. 

What is a Employee Corrective Action (ECA)?

100

This is our applicant tracking software that collects the candidates from open positions we post.  It gives us a place to view candidates resumes and work them through the recruiting workflow.

What is iCIMS?

100

This tool that the Account Manager uses with front line associates daily, is HCSG’s most important piece of our Quality Assurance program and if completed consistently with staff, is proven to improve operations.  

What is a QCI?

100

All associates that work 6 or more hours are required to do this on a daily basis. 

What is clock out for a 30 minute lunch period.

100

This person is your director of operations.  He oversees multiple District Managers and is 100% accountable to the financial and operational performance in each account in the region.

Who is Jay Williams?

200

After an employee has missed this number of consecutive scheduled shifts, it is the responsibility of the Account Manager to submit an LOA request form for that employee to loa@hcsgcorp.com.  The LOA request form is downloadable through the HUB.

What is 3 Days?

200

This HCSG team member can help improve your effectiveness in recruiting and in special situations can help you with candidates and recruiting for your facility.

Who is the DSC (Divisional Staffing Coordinator)?

200

This process ensures that resident rooms and restrooms are cleaned properly each day and that the resident rooms stay clean and sanitary in between the monthly deep cleans.

What is the 5 & 7 Step cleaning method?
200

This type of isolation room requires that a housekeeper use ONLY soap and water to perform hand hygiene. Hand sanitizer is not effective in this type of isolation rooms. 

What is C-Diff?

200

This person is titled CEO of Healthcare Services Group.  He spearheaded our Purpose, Vision & values and is accountable to the board of directors and all of our share holders.

Who is Ted Wahl?

300

These 2 departments at HCSG corporate office are responsible for determining if any employee is able to work with "light duty" job restrictions.  They are the only 2 departments that are able to approve "light duty".

Who is Human Resources (HR) & the RISK (workers comp) departments?

300

This HCSG team member assists in recruiting, developing & mentoring MIT's.  They can also help train and develop Account Managers that need assistance.  They are also an important part of building "the bench" in each district.

Who is the People Development Manager (PDM)?

300
When burnishing a floor, this color pad is used.  There are multiple correct answers.

What are natural fiber pads, tan pads, hog hair pads, white polish pads?

300

This policy dictates how how full time (30 hours or more) employees are awarded benefit time.  Full time employees receive 6 sick days per calendar year (after 90 day probationary period) and vacation is awarded to full time employees at the rate of 1 week after 1 year of service, 2 weeks after 2 years, and 3 weeks after 5 years.

What is the Vacation, Holiday & Sick (VHS) policy?

300

This was the year that HCSG was founded with $10,000 in start up capital and under the name “Healthcare Housekeeping Systems”.

What is 1976?

400

If an associate comes into work and you suspect that they are under the influence of drugs or alcohol, you must contact HR and follow the steps in this policy.

What is the reasonable suspicion of substance abuse policy?

400

If iCIMS is not producing enough candidates, your Divisional Staffing Coordinator can use these other tools to help attract more candidates.

What are social media, yard signs, local ads, post cards, car magnets, job fairs, app cast campaigns, and indeed programmatic campaigns?

400

This document that is required for the laundry aide to fill out accurately on a daily basis is used by the Account Manager to determine if the set par levels are adequate for the nursing staff to provide care to our residents.

What is the linen delivery log?

400

This policy protects our residents and patients.  It requires all HCSG team members to immediately notify our supervisor and/or a designated person (usually the administrator) in each facility, if we witness, were told or suspect any type of wrong doing to our residents/patients.  If we do not report or we do not report timely, we could be punishable by federal law.

What is Patient/Resident Rights, Abuse, Neglect, and the Elder Justice Act?

400

This is the price of our stock today.  It can be found by using the stock ticker code HCSG.

What is $10.51 @ 10:30 AM?


500

When an employee is unable to meet 100% of the essential job functions of their job description for any reason, the Account Manager must call their HR associate and initiate this process.

What is the interactive process (IAP)?

500

When reviewing and interviewing candidates in iCIMS, this step is crucial.  It activates the algorithms in iCIMS which will target the type of candidates you are looking for and also lets iCIMS know whether or not your candidate flow needs to increase, stay the same or decrease.

What is working each candidate through the work flows in iCIMS?

500

This ratio for mixing rinseless stripper ensures that we let the chemical "do the work" of stripping wax off of the floor.  This is considered the mix for "heavy buildup" which is 3 coats of wax or more.

What is 3:1?

500

In the instance where Account Managers feel like they need more onboarding training or a District Manager is having issues getting the Account Managers to properly complete the entire onboarding process to ensure all associates are hired and paid appropriately and timely, this department can be contacted for a individual or group onboarding training session.

What is the payroll department?

500

This program allows ALL HCSG employees become part owners of our company.  The requirements are as follows:  Must be a full-time or part-time employee who has worked an average of more than 20 hours per week and who has completed two (2) years of continuous employment by the end of the calendar year.  Shares are purchased by the participant at 85% of the closing price on the first or last trading day of the plan year, whichever is lower.

What is the Employee Stock Purchase Program (ESPP)?

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