CORE
SUVs
Vans
Trucks
RSA
100

What are the five (5) Classes of CORE vehicles?

Economy

Compact

Intermediate / Mid Size

Standard

Full-size

100

What SUV Class of vehicle is comparable to the Intermediate CORE vehicle?

Compact SUV

100

What are the three classes of Vans?

7 passenger Minivan

12/15 passenger Minivan

Cargo Van

100

What are the two classes of trucks?

Pickup Truck

Standard Pickup

100

What's the RSA Mission Statement?

Customer First. Vehicle Second. 

200

I fit 4 persons and 2 pieces of luggage at maximum capacity. What am I?

Economy Cars 

200

Which SUV class vehicle is comparable to the Full-size CORE?

Midsize SUV (5 persons with 4 pieces of luggage)

200

Which Van class accommodates 2 persons with 0 luggage?

Cargo Van

200

Of the Standard Pickup and the Pickup Truck which is the smallest?

Standard Pickup

200

What's the RSA third priority?

Make it right. 

300

When completing a swap out of a vehicle for a customer, what's the main vehicle type that is used?

CORE

300

What's the accommodation of the Full-size SUV?

7 persons with 3 pieces of luggage.

300

I seat 7 passengers with 5 pieces of luggage. What vehicle class am I?

7 Passenger Minivan

300

What's the accommodation of the Pickup Truck?

4 persons with 4 pieces of luggage. 

300

What's the RSA second priority?

Get the customer back on the road. 

400

What is the accommodation of the Full-size CORE vehicle?

Five (5) persons & four (4) pieces of luggage.

400

What's the accommodation of the Premium SUV?

8 persons and 7 pieces of luggage

400

I can accommodate 14 passengers and 2 pieces of luggage. What vehicle class am I?

15 Passenger Minivan 

400

I accommodate 4 persons with 3 pieces of luggage. Which class of truck am I?

Standard Pickup

400

What's the first goal on every call?

Ensure the customer's safety. 

500

Name the CORE vehicles that would be able to seat 3 passengers and 3 pieces of luggage.

Compact

Intermediate / Mid-size

Standard

Full-size

500

What are the 5 classes of SUVs?

Compact               Intermediate or Midsize

Standard               Full-size

                 Premium

500

Kimberly calls in while on vacation. Her 7 passenger minivan has a mechanical issue and she needs a swap out. She needs to accommodate 7 persons with 4 pieces of luggage. Which vehicle classes could you select for her switch out?

SUV - Premium

Vans - 7 Passenger Minivan

500

If a customer calls in with a Ford F150 that has a mechanical issue and needs a swap out. Which vehicle type and class would you select? 

CORE

Intermediate or Midsize

Standard

Full-size

500

What's the RSA 4th priority?

Keep of assets, control risks and minimize costs. 

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