Macro
DNU words
Order Collection Issues
Earnings Question
General
300
Thanks for contacting courier support, please allow me a moment to pull up your information.
Courier has given context.
300
Interview
Screening
300
Other situations (Scenario's)
Resto cannot see the order in their system.
Resto is out of power/under maintenance.
Resto cannot make the order.
Resto was told to cancel the order by customer, etc.
300
Do couriers incur any fee/charges for fast cash withdrawals?
Yes, Fast Cash allows couriers to cash out their delivery revenue instantly to a supported debit card, for a fee of $1.99.
300
What are CIR’s
CIR stands for Courier Incident Report.
700
Thanks for reaching out to Courier Support. Please confirm if this is a personal preference or a restaurant issue for choosing unable to pick up the order?
Courier is not able to complete delivery
700
Work For Skip/Menulog/Just Eat
Become a courier with..
700
True/False. We must call the restaurant to confirm if the courier says the restaurant is closed
True
700
Are couriers able to cash out their cash during weekends and public holidays?
Yes.Couriers may cash out as frequently as they like including weekends and holidays.
700
Customer Unreachable chat tag is used when a courier has arrived at the customer’s location and the customer is unresponsive.
Customer Unreachable
1000
Have you tried calling the customer?Step
If the customer is still unreachable, please follow the self-serve steps below:
Tap the "Having Trouble?" banner and follow the in-app process. A 5-minute timer will begin.
You'll then be prompted to confirm you've verified the delivery location and tried contacting the customer.
After the 5-minute timer runs out, tap on the "Marked Undelivered" button. Leave the order in a safe location and send a message to the customer indicating where you've left the order.
Customer Unreachable
1000
Bonus
Fee / Incentive / Subsidy
1000
What is the minimum amount for an order to be deemed as a HVO
1000
Fast Cash
Fash Cash is a CA exclusive feature. Couriers have to enroll and their bank must support Fast Cash.
1000
When would you need to send out this macro?
After 1st unprofessional incident, send the first macro
1500
We’re ending the chat session due to no response from you. If you require further assistance, feel free to get in touch using the chat function in the app. Thank you!
Courier unresponsive for 2 minutes. Close chat thereafter
1500
Hired by Skip/Menulog/Just Eat
Contracted with.../Work With
1500
Unable to Complete Delivery
Unable to Complete Delivery chat tag is used by couriers in cases when they have collected the order but are experiencing issues and are no longer able to deliver it.
1500
How are weekly direct deposits processed? and which days are they released in different markets?
Direct deposit payments are made automatically
CA every Thursday
UK/IE/AU: every Tuesday
1500
Please provide maximum Hold Pay for each Market.
CA/AU - We have a cap of $5.00 on resto hold reimbursement.
UK - The cap is £4.00.
IE - Not applicable since resto hold is not offered.
2000
In the future, if you're matched with an offer that you cannot complete, you can decline the offer by clicking 'decline' or letting the timer run out. This will help us in getting orders to our customers on time.
I will now end the chat and remove order # . Have a good one!
Unable to pick up order.
2000
Hiring
Onboarding
2000
Order Collection Issues chat tag is used when a courier has been informed by the restaurant that they are experiencing issues.
Resto is closed.
Restaurant is unable to see the order.
Order collected by another courier or customer.
Order is spilled, damaged, poorly packed, large/heavy.
Resto is out of power, out of item, under maintenance.
Customer asks restaurant to cancel the order.
High-Value Order needs more than one courier, etc
2000
Zero Courier Pay
Zero Courier Pay in a known issue happens when order is unassigned/cancelled or has a new courier assigned.
2000
An Incident refers to any event that occurs on the network that could put the safety or security of a user or member of the public at risk, please give at least 5 of these events.
Road Accidents
Assault
Harassment
Verbal Altercation
Slip, Trip and Falls
Robbery/Theft
Pet Interaction
Mental Health Escalation