DOCUMENTS
LITE
TRUE/FALSE
YES/NO
A LIL BIT OF EVERYTHING
100
Folder than holds your case documents that are sent from the Document Processing Center

My Documents Received

100
What do we call where all of your work is viewable in LITE?

Dashboard

100

Cable expense is not an allowable expense

True

100
The system we use to input our leave

LEO

200

Form used to request employment termination

OFS 87

200

Work items are arranged horizontally on your dashboard into days remaining categories called

Age Buckets

200

The first step in requesting leave is input it in LEO

False

200

Due by 8:30 am each work day

BOD (Beginning of Day) Checklist

300

2 forms of applications client's can submit

Self Service Portal (SSP) and Paper (4APP)

300
Used by analyst to tell all the details of a case/application

Case Notes

300

All leave must be requested by contacting your field/office supervisor

False- Leave must be requested through your HUB/training supervisor

300

Appointments must be called at their appointment time, but no more than how many minutes before or after

15 minutes

400

2 things you should do if you are unable to leave a voice mail when returning a Call Center Call back

Case note and send FFCCL (Client Contact Letter)

400

This is when a client states something different during their interview than what they input on their application

Discrepant Information

400

Identity is verification on the Person's Detail Screen in LITE

True

400

Participating in Work Study could make a client this

Eligible Student

500

3 search methods in OnBase

Name, CID, SSN

500

Name a way you can filter your Dashboard in LITE

Status, Flag, or New

500

A 20 year old living in the home with his parents can have a separate SNAP case

FALSE

500

The status a new worker review will be in if the case is ready to process

Worker Acknowledgement 

M
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