My Documents Received
Dashboard
Cable expense is not an allowable expense
True
LEO
Form used to request employment termination
OFS 87
Work items are arranged horizontally on your dashboard into days remaining categories called
Age Buckets
The first step in requesting leave is input it in LEO
False
Due by 8:30 am each work day
BOD (Beginning of Day) Checklist
2 forms of applications client's can submit
Self Service Portal (SSP) and Paper (4APP)
Case Notes
All leave must be requested by contacting your field/office supervisor
False- Leave must be requested through your HUB/training supervisor
Appointments must be called at their appointment time, but no more than how many minutes before or after
15 minutes
2 things you should do if you are unable to leave a voice mail when returning a Call Center Call back
Case note and send FFCCL (Client Contact Letter)
This is when a client states something different during their interview than what they input on their application
Discrepant Information
Identity is verification on the Person's Detail Screen in LITE
True
Participating in Work Study could make a client this
Eligible Student
3 search methods in OnBase
Name, CID, SSN
Name a way you can filter your Dashboard in LITE
Status, Flag, or New
A 20 year old living in the home with his parents can have a separate SNAP case
FALSE
The status a new worker review will be in if the case is ready to process
Worker Acknowledgement