FAFSA
Name 3 ways a student can recover their FAFSA login credentials while avoiding the 30 minute lock out delay from using the challenge questions
Text a code, Email a code, Microsoft Authenticator App, or Photo ID Recovery
What 2 internal grants have we introduced that their financial aid advisor can further review with them
Path to graduation, 1899 grant
Why is discovery important for us?
Uncovers needs, motivations and concerns, shows that we care and are invested in them and their story, puts us in the best position to help the students, prepares us to overcome obstacles, allows us to give tailored service, program recommendations
What are the 2 Associate Programs we enroll in?
Allied Health Science and Paralegal Studies
Who are we institutionally accredited by?
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
How can a parent, spouse, or contributor sign the FAFSA form for your student :
They need to create an FSA ID or Sign into existing FAFSA account and select the student's 24-25 form under their "my activity" section, Action required will say to sign
Name 2 resources we offer to students to help them be successful
Tutoring, writing center, Be Well counseling, support from their academic counselor, reaching out to their instructor
What are the differences between open ended questions and close ended questions?
Open: cannot be answered with a simple one word response, these are designed to enourage more detailed and thoughtful answers
Closed: typically questions that can be answered with yes or no aka one word answers, designed to elicit straight forward/limited responses
Name 2 programs/ type of students we send to a different team?
Medical Assisting, Nursing, Military, 1+ , reentry and specific states
We must refer to what guide when answering questions related to graduation rates and timeframe to graduate?
FYSK
How can a student add our school code to an already Processed FAFSA form
Login>My Activity>24-25 FAFSA Form> Actions> Add or remove School
True or false- If a student asks about transfer credit, we can assure them not to worry since most credits transfer over
False. Upon receiving transcripts, we will run a transfer of credit evaluation.
What are some ways we can uncover concerns without directly asking a student what are their concerns?
Ask probing questions that help you understand their needs and wants, ask about their schedule, family life, prior education experience, financial understanding etc. Use active listening skills to understand their concerns.
What are the emphasis options for our BA Information Technology ?
Cyber security, management, and Comprehensive
What document do we need on file to discuss personal student information with a third party (Ex: spouse/parent)
FERPA
If the student loses their "Congratulations" -confirmation page (After page 5 of the form), what other ways can they review their eligibility or confirmation page
They may receive a confirmation email from FAFSA or they can wait until the form is processed (1-3 days) Login>My Activity>24-25 FAFSA Form>View FAFSA Submission Summary>Eligibility Overview
If a student has concerns about having enough time for school, what can we share about our classes/programs?
Our classes are available 24/7 with no live attendance requirements, assignments are listed on the syllabus ahead of time to help them schedule their week, the first class UVC 1000 is mobile friendly on-the-go, class scheduling is only 1-2 classes at a time full time
What are some engagement barriers during discovery?
Work, time constraint of some sort, kids, other things going on, driving
True or False- The Labs in the allied health Science Program requires on-campus visit
False
You are taking an app, what are 3 things we should have shared by now?
Recorded line, student consumer information, app acknowledgment, and cost of program
What are examples of reasons why no SAI can be calculated
Physical address was spelled incorrectly, student stated 0 people will be in college for the 24-25 year, they said NO to the consent/approval page in the beginning preventing them from matching their tax info correctly, they did not finish signing the form completely
(Side Note) No Pell will be calculated if they marked they have a Bachelor’s degree already
What are some causes of error preventing student from being able to sign their Enrollment Agreement/Solutions
signing in using their student email instead of their student username
If student has Pop up blocker installed, turn it off
Can try clearing cache
Can try on a different browser (Firefox Google Chrome safari)
Can try on a computer instead of phone
What questions can we ask to help determine if a student is independent?
What year did you graduate High School? How old are you*? Do you have any kids? Did you do your FAFSA already; did you need your parents info, if so?
All of our Bachelor degrees has a total approx. cost of 92,425. except?
BS Public Health
When must we disclose that we are on a recorded line?