Chapter 6
known to self and known to others is what part of the Johari window
What is open
You are the moderator of a debate tasked with fact checking what listening style are you most likely to use?
What is the critical listening style
Spilling the tea to a friend is what conversation type
What is gossip
Personally experiencing an emotional response that is parallel to other person's actual/anticipated display of emotion is what type of empathy
What is empathic responsiveness
What function of communication in relationship serves as the tools to get things done
what is the instrumental function
If you are very worried you will misunderstand a message you hear you may have what?
What is listening apprehension
Talk time should be as equal as possible falls under what guideline for effective conversations?
What is engage in appropriate turn-taking
Who is Brene Brown
A dimension of relationships that gauges the extent to which partners believe that they know what to expect from each other, know how they are supposed to act, and know that they want to act according to expectations
What is interpersonal trust
What effect states they we are more likely to remember the beginning and end of a message than the middle?
What is the primacy/recency effect
Information given in a conversation with a stranger that was not asked for is what?
What is free information.
Messages designed to support the partner is what phase of a supportive interaction?
What is phase 2: Supportive Provision
If you are friends with someone but then you start dating them. This is an examples of what?
What is relationship transformation
PEMDAS or please excuse my dear aunt sally which helps us to remember the order of operations is an example of what?
What is a mnemonic?
When you text someone and you assume they should respond promptly and be available is what characteristic of digital conversations
What is social presence
What theory explains that what we feel arises from what we think- something good= happy, joy
What is the Appraisal Theory of Emotion
At the beginning of a relationship, what phase of conversation do we follow cultural norms of disclosure?
What is the entry phase
Respond to the previous message before changing the subject is a guideline for improving what step of the listening process
What is responding
Alright well and slapping your leg in the Midwest to indicate closing a conversation is a what message?
What is a stock message
A conversational environment in which recipients will feel comfortable disclosing their problems and feelings is what?
What is a supportive climate