MERCHANDISING
When refolding T-shirts, where in the store do you fold them?
In place.
Use another basket, the floor, or your knee as a surface to get the cleanest folds!
What do we do when they don’t have a loyalty account with us?
Say that we’ll sign them up for free, and press the “Yes” button for them.
Where can you find how much money we have made?
In the “Flash Sales” Tab on the register, hourly report.
How do we organize everything that we sell?
In size order, smallest to largest
(please please please please please please please please please)
What’s our store number?
Store 52
How do we organize hang-bars? Which way do hangers go?
Shortest sleeve to longest sleeve, and hooked like a question mark. (?)
How should you end a transaction?
Tell the customer to give us a 10 on the survey in their email.
What is an example of an open ended question, and why is it important?
An open ended question is any question that cannot be answered with only “Yes” or “No”
They are important because when a customer responds with only “Yes” or “No,” the conversation is over.
When do you plexi a tee shirt?
As soon as it gets put out.
Who’s our District Manager?
Bonus Points for Loss Prevention Manager.
Ginger is our District Manager
Mark is our Loss Prevention Manager
What is the rule about the top basket of tee shirts?
Only one tee shirt can be displayed in that basket at a time.
Move stuff around to make it work!
How do you upsell to hot cash?
Based on SUBTOTAL. Every $30 spent is one hot cash- so if their subtotal is 29.90 have them add on until we hit the next Hot Cash.
What does ADT and UPT mean? For bonus points, what is our daily goal for each?
Average dollar per transaction and average items per transaction.
ADT- $40 UPT- 4.0
What do you check before putting items out onto the floor?
The street date poster
What’s our best selling category?
D11, Collectables!
Half points for D23, Tee Shirts.
We get in a new tee shirt, but it has to be placed in the same basket as another shirt. Which shirt goes on top, and which one gets plexi’d?
The new shirt.
Someone comes up to the counter with one tee shirt and one hoodie. What item do you tell them to grab and why?
Another hoodie, because the customer would get a better sale and because the hoodie is higher priced.
What are the Four Swords and what do they do? In order.
Creeper- Look into their purchase history and look at their outfit to find out their interests and the types of product they enjoy
Expansion- Expand their purchase with a new item, if they have a tee shirt, pitch them jeans or a hoodie.
Companion- Expand their purchase with a similar item to give the customer the best sales, if they have one tee shirt give them another tee shirt.
Ender- Have them expand their purchase one more time at the register.
When do pops go out onto the floor?
Before open or after close.
Bonus info! If they are a restock and we still have stock of that specific pop on the floor, they can go out immediately.
What’s our district number? What’s our region?
District 31 Region 5.
Where does the tee shirt “Snake” begin?
The top left corner, going downwards.
What are the 3 Ways to check a $100 Bill WITHOUT using the counterfeit pen?
If the collar on his shirt if textured, if there is a stripe on the left side that says “100 USA” and if the blue strip is holographic, it is a real bill.
What does GOPS mean?
Greet- Greet and acknowledge every customer as they walk in
Open The Conversation- Talk to the customer and look at their clothing to determine what their interest are
Pitch- Pitch the customer item promo, hot, cash or loyalty reward account.
Share Your Name- Share your name with the customer to continue the experience
What gets censored, and with which censors?
Tee shirts gets pins, Clothing items get inks, loungefly/bags get loops.
Note: mesh and lace clothing also gets pin tags as to not damage the item.
When did our store open?
December 2004
Happy 20th Anniversary!