Communication 1
Communication 2
Motivation (SL Q. only)
Leadership & mngt
Org Structure
100

Refers to the official channels of communication

What is/are

FORMAL COMMUNICATION 

100

Refers to the methods through which communication takes place between the sender and the reciver

What is/are

THE CHANNEL(-S) OF COMMUNICATION

100

Theory that suggests, that people are motivated by 5 different "needs"

What is/are

Maslows hierarchy of needs"

100

Refers to a type of leader who tend to take most descisions without consulting the employees 

What is/are

AUTOCRATIC LEADERSHIP

100

Refers to the number of employees overseen by a manager e.g the number of ppl. who are directly accountable to the manager

What is/are

SPAN OF CONTROL

200

Refers to communication via the spoken word

What is/are

VERBAL COMMUNICATION

200

The transfer of info between different people and / or organizations

What is/are

COMMUNICATION

200

The 4th "need" in Maslows Theory 

What is/are

ESTEEM NEEDS

200

A leadership style based on having minimal direct input into the work of employees 

What is/are

LAIZZE-FAIRE

200

An organizational structure with many different levels in the hierachy

What is/are

TALL / VERTICAL STRUCTURE

300

Used when infomation is confidential and are directed only to those who "need to know"

What is/are

RESTRICTED CHANNELS OF COMMUNICATION

300

Is conducted between member of one organization and members of another organization

What is/are

EXTERNAL COMMUNICATIOIN

300

A type of finansiel reward that pays workers a certain %, typical based on the sales they made

What is/are

COMMISSION

300

The skill of getting things done through other people, by inspiring them

What is/are

LEADERSHIP

300

Refers to the formal line of authority (as shown in an org. chart) through which formal communication and orders are passed down

What is/are

CHAINS OF COMMAND

400

Refers to the exessive amount of information being passed onto staff, i.e. swamping workers with too much communication

What is/are

COMMUNICATION OVERLOAD

400

Used when information is not confidential and can be shared with anyone

What is/are

OPEN CHANNELS OF COMMUNICATION

400

A type of training for new employees to help introduce them to the organization

What is/are

INDUCTION TRAINING

400

The practice of achieving organizational objectives by using and controlling the human ressources in a business effectively

What is/are

MANAGEMENT

400

Refers to a flexible type of org. structure of representatives from different departments, temporarily working togeather on a particular job / project. 

What is/are

MATRIX STRUCTURE

500

Is a specialist or technical language used to speed up communication

What is/are

JARGON

500

Covers all aspects of communication through unofficial / informal channels 

What is/are

GRAPEWINE COMMUNICATION

500

The two factors in Herzbergs "Two factor theory"

What is/are

MOTIVATORS

HYGIENE FACTORS

500

The 5 main functions of management

What is/are

PLANNING
ORGANIZING
COMMANDING
COORDINATING
CONTROLLING

500

The extent to which a person is held responsible for the sucess or failure of a task or job. It allows managers to have better control over the running of the organization

What is/are

ACCOUNTABILITY

M
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