Competition
What is transcription?
What is 4?
This is the estimated monthly savings for customers when they use Agent Assist with transcription and summaries.
What is $150-$200/mth?
These are the 2 of the 3 things in VCS verint that are not in ASP.
What are Exact Transcription, DaVinci AI, and Data Hub?
AI that reasons, decides, and acts
What is Agentic AI?
NICE nor Genesys can do this in WFM which is important to agents in terms of providing them flexibility in schedules.
What is shift swap?
Name 3 points to combat the claim that Five9 is not profitable
What are: $1B revenue in 2024, Adjusted EBITDA was $166M and growing, We are profitable on GAAP basis with $12M net income in Q4 2024, Operating cash flow of $143M last year.
This is the monthly estimated value per agent of Guidance Cards.
What is $75?
This bot empowers agents with flexibility and can reduce turnover/attrition by 25%
What is TimeFlex Bot?
You can TRUST....that this term describes the continuum between traditional AI and fully automonous GenAI
What is the "Dial of Trust"?
Genesys nor NICE offer this QM feature natively and you have to go out to their marketplace to get it
What is "Automated QM"?
The are the "Magic Words" Brian Burns suggested (LinkedIn video) to close deals from the Extended team slack thread.
What is "What's changed"?
These are the 2 different "% increases" in Right Party Connects and Conversations that Acqueon generically will provide for clients
What are 5% and 10%?
This is how much more accurate transcription is with Verint VCS Exact Transcription relative to the the ASP model.
What is 52% better or 90% accurate?
These are the 3 categories of reporting in our AI Governance Layer
What are: Prompt Effectiveness, Threat Detection, and Hallucination Detection?
This is very limited in Genesys...800-Flowers never stayed up >6hours because of the limitations of this feature.
What is API?
Blackchair 3 "A's" describing the value they bring
What are Audit, Automation, Administration?
3 of the multiple benefits of AI Agents over traditional IVA are these
What are: Better containment, Hyper personalization (improved intent detection), Contextual human handoffs, Rapid deployment? Also, conversational data collection, complex decision making, knowledge to answer questions
Verint's WER is 12.87...versus NICE at 23.04 for example.
What is Word Error Rate?
Neither Genesys, NICE, or Talkdesk offer any type of reporting that actual tracks this for their AI...
What is performance?
These are 2 of the many things that NICE CXOne doesn't offer in their WFM solution that we have with Verint
What are: Shift swap, mobile, transcription accuracy metric, automated scoring?
These are 2 of the 4 things in "Mindset of a JOLT Seller"
What are: Active Judgment, Proactive Recommendations, Ownership of Expertise, Targeted De-Risking?
These 2 products contribute to AWS buy-down
What are Acqueon and Verint?
This view can be configured or tailored by the agent (rather than the vendor) to have a more personalized experience or view of their data.
What is the Dashboard?
Name 2 of the 3 differentiators in our AI Trust and Governance solution.
What are: Control/Guardrails, Governance across the entire customer journey, and FlexLM future-proofs your investment?