Compete or Go Home
"Slacker"
ROI
Verint
Not so "artificial" intelligence
100

We are the first company to achieve this with Epic.

What is integration with "toolbox"?

100

The likely pricing floor on AA and Insights pricing (respectively) with 3000 min included per agent

What are $15 and $10?

100

This is the estimated monthly savings for customers when they use Agent Assist with transcription and summaries.

What is $150-$200/mth?

100

These are 2 of the 3 things in VCS verint that are not in ASP.

What are Exact Transcription, DaVinci AI, and Data Hub?

100

AI that reasons, decides, and acts

What is Agentic AI?

200

NICE nor Genesys can do this in WFM which is important to agents in terms of providing them flexibility in schedules.

What is shift swap?

200

The are the "Magic Words" Brian Burns suggested (LinkedIn video) to close deals from the Extended team slack thread.

What are "What's changed?"

200

This is the monthly estimated value per agent of Guidance Cards.

What is $75?

200

This bot empowers agents with flexibility and can reduce turnover/attrition by 25%

What is TimeFlex Bot?

200

You can TRUST....that this term describes the continuum between traditional AI and fully automonous GenAI

What is the "Dial of Trust"?

300

Genesys nor NICE offer this advanced QM feature natively and you have to go out to their marketplace to get it

What is "Automated QM"?

300

These are 2 of the many points to combat the FUD that Five9 is not profitable

What are:  $1B revenue in 2024, Adjusted EBITDA was $166M and growing, We are profitable on GAAP basis with $12M net income in Q4 2024, Operating cash flow of $143M last year.

300

These are the 2 different "% increases" in Right Party Connects and Conversations that Acqueon generically will provide for clients

What are 5% and 10%?

300

This is how much more accurate transcription is with Verint VCS Exact Transcription relative to the the ASP model (name one of them).

What is 52% better or 90% accurate?

300

These are the 3 categories of reporting in our AI Governance Layer

What are:  Prompt Effectiveness, Threat Detection, and Hallucination Detection?

400

This acronym/product is very limited in Genesys...800-Flowers never stayed up >6hours because of the limitations of this product.

What is API?

400

Blackchair 3 "A's" describing the value they bring

What are Audit, Automation, Administration?

400

3 of the multiple benefits of AI Agents over traditional IVA are these

What are:  Better containment, Hyper personalization (improved intent detection), Contextual human handoffs, Rapid deployment?   Also, conversational data collection, complex decision making, knowledge to answer questions

400

Verint's "rate" is 12.87...versus NICE at 23.04 for example. 

What is Word Error Rate?

400

Neither Genesys, NICE, or Talkdesk offer any type of reporting that actual tracks this for their AI...

What is performance?

500

These are 2 of the many things that NICE CXOne doesn't offer in their WFM solution that we have with Verint

What are:  Shift swap, mobile, transcription accuracy metric, automated scoring?

500

These are 2 of the 4 things in "Mindset of a JOLT Seller"

What are:  Active Judgment, Proactive Recommendations, Ownership of Expertise, Targeted De-Risking?

500

These 2 products contribute to AWS buy-down

What are Acqueon and Verint?

500

This view can be configured or tailored by the agent (rather than the vendor) to have a more personalized experience or view of their data.

What is the Dashboard?

500

Name 2 of the 3 differentiators in our AI Trust and Governance solution.

What are:  Control/Guardrails, Governance across the entire customer journey, and FlexLM future-proofs your investment?

M
e
n
u