Appointments
it is the standard appointment type for patients seeing their PCP for new symptoms
What is ROU?
You need to ask if I am correct if it is the patient calling
What is health insurance?
PSC Medical Complaint is what I am referred as.
What is the reason for the call?
All my templates that the representatives use start with me
What is PSC?
You can schedule me back to back.
What is HMV?
I am the type of appointment you use if you want a physical and have Medicare Advantage insurance
HMV
I am what you verify if they do not know what the patient's phone number is on file.
What is full address or Health Plan ID Number?
PSC Medical Advise, PSC Cold Symptoms, PSC Covid 19 Symptoms and PSC UTI Symptoms are all the task that you need to use when the patients are requesting me.
What are the task templates we use for PSC Medical Complaint?
Where is my chart?
Patients are allowed to have more than one physical per year. True or False
False
I am the appointment type that you use to see a covering physician for a condition that has worsened
What is FUO?
You have to verify this information no matter who the caller is
What is first name, last name, dob, and patient's phone number
PSC Medical Complaints are sent to me
Telehealth Nursing
You do not do this if I am older than 2 weeks.
What is reactivate task?
We can schedule back to back CPE/WWEs for this reason.
They are family.
I am the type of physicals that you cannot put back to back
What is CPE and WWE?
Labcorp is calling to report critical results so we need to verify this information from them
I am sent as urgent every time
What is the PSC Medical Complaint?
I am what you type in for the disclaimer to appear at the bottom of the task.
What is .pscdisclaimer?
We can schedule 2 CPEs and 2 WWEs and 2 HMVs per session. True or False
False
I am the only reason for a phone appointment to need the duration changed
What is a telephone PDV?
I am what you get if you do not verify all the correct information when someone calls.
What is a critical miss?
Patient calls in with blood in urine, severe abdominal cramping and fever. Where do you look to see if these are emergency symptoms.
Where is the Triage Guidelines Resource Center
You can send tasks to whatever provider that the patient is requesting? True or False
What is No? We can only send to CTM of PCP on chart.
Medication refills can be sent all together in one task instead of multiple refill requests. True/False