History of Kwik Trip/Star
The year Kwik Trip expanded to North Dakota
What is 2025?
Thanking and giving a return comment falls under this statement
What is the Mission Statement?
This core value sets us apart from our competitors
What is Work Ethic?
The store walkthrough done ___ times a day and is called
What is the twice a day (first and second shift), Guest Ready Checklist (AWGR)?
What are our 5 guest service points
What is Greet, Suggestive sell, Thank, and give a return comment?
The year the hot spot and glazer was rolled out
What is 2003?
Leading through leadership falls under this statement
What is the Purpose statement?
Clean Restrooms is an example of this core value
What is Excellence?
Coffee is not available for a guest, this is what we do to make it right
What is Make fresh coffee and offer it free to the waiting guest?
This is how the kitchen team helps during a secret shop
What is By not having expired food on the hotspot?
The year the Zietlow family took over full ownership and 40% profit sharing began
What is 2000?
Holding ourselves to a higher standard in guest service compared to our competitors falls under this statement
What is the Vision Statement?
This is what coworkers get for submitting an innovative idea that is used to save Kwik Trip time or money
What is $100 at the Year End Meeting?
This is one tool used to communicate with your coworkers throughout your shift
What is Headsets?
This must be done when the line to checkout is beginning to exceed 2 guests
What is to call ICU?
The year Kwik trip opened it’s first store
What is 1965 in Eau Claire, WI?
We’ve stocked the freshest foods and kept prices low by making things ourselves and keeping a close eye on costs to pass the savings on to our guests, this falls under this statement
What is the Purpose Statement?
Each year every coworker receives a year end gift from the company, this falls under which core value
What is Humility?
If a guest brings back a gallon of expired milk, how do you make it right?
What is Offer to replace or refund the gallon?
The is the reward for hitting all guest service points
What is a $10 Kwik trip/star gift card?
The year Kwik Trip hit 500 stores
What is 2016?
This is the Mission statement
What is To serve our customers and community more effectively than anyone else by treating our customers, coworkers, and suppliers as we, personally would like to be treated, and to make a difference in someone’s life?
When approving your timecard each week, which core value should you always consider?
What is Honesty and Integrity?
Definition of a guest
What is a visitor to whom hospitality is extended?
These are the outdoor items are reviewed during a secret shop
What is Trashes less than half full, paper towels and squeegees available for guests, front door glass clean, air pump working, sidewalks and lot clear of snow and debris, pump in proper working order?