Installment Plans
The Installment Plan with a down payment exception option is to be used only when the down payment will post after the Current Invoice ____ ____ and before the ____ _____ ____ ____.
What is the due date, next meter read date?
Is the transformer hanging loose from the pole?
· Is the transformer smoking or dripping oil?
· Is the transformer making an unusual noise?
· Is the transformer leaking?
· Is the transformer sparking or smoking?
What is Check Transformer?
Budget amounts are based on _______ ____ at the premise.
What is the average usage?
A TPS provides the delivery of electric or gas energy to BPs. As a result of______, BPs are able to select a TPS through Retail Choice.
What is deregulation?
This step is used to Conduct a Contract Account analysis to determine probable reason for a higher consumption.
What is analyze?
The __ ______ ________ is applied after 2 return payments have been processed in a rolling 12-month period.
What is the No Checks Accepted restriction?
For a contract account that has Final Billed, and the BP is unable to pay the balance in full, a __ ___ _______ ____ can be used to provide additional time for the BP to pay the balance in full.
What is the 30-Day Dunning Lock (Lock Type: IP Final Bill)
Have you checked your fuses or circuit breakers?
· Is the problem in one room or affecting half the house?
If this is an apartment, refer the customer to the Rental Office. They can have the building fuses checked/circuit breaker checked.
· Can you tell if you neighbors are experiencing the same problem?
What is Partial Service?
If a BP is removed for non-payment, a new budget billing plan can be established once their account is _____.
What is current?
TPS Accelerated Switching allows TPS in DC, DE and MD to enroll BPs ____ _____ _____ of making enrollment requests.
What are three business days?
This system allows us to further analyze the AMI Meter by:
•OnDemand meter reading (do not issue re-read/special reading for estimated reading).
•Obtaining the current meter Operational State in real time (ping the meter).
•Access up to 45 days of historical meter readings.
What is UIQ?
____ ________ Payments notifications are received from payment vendors every 15 minutes.
What are Near Real-Time?
Which information is included in the system generated Interaction Record once the Installment Plan has been created?
What is the Down payment amount, Down payment due date, and account number?
Are your lights dimming?
· Are your electrical appliances operating at full capacity?
· Are you aware if your neighbors are experiencing the same problem?
What is Low Voltage?
Pepco ______ ____ are not eligible for Budget Billing.
What are Commercial BPs?
PHI should not Recommend or comment____ or ____ on any particular supplier.
What is positively or negatively?
This jurisdiction cannot opt out AMI meters
What is the District of Columbia?
When there is a low-income pledge on a contract account, the account history screen will show ______ ________.
What are pledges statistical documents?
This installment plan requires a 25% down payment to be paid or scheduled within 5 days.
What is an IP2?
Is the pole leaning?
· Is the guy wire broken?
· Does the pole appear to be broken?
What is Check Pole?
MD bp's will be reviewed every __ month's and may be recalculated if usage has increased or decreased by __ .
What are 3 months, 25%?
Payments in POR jurisdictions (DC, MD, DE and NJ) are sent to the supplier __ days after the ___ ___ _____.
What is 5, bill due date?
There are different responsibilities when handling a high bill call. A _____ responsibility includes:
•Analyzes CA to determine whether it is a high balance or high consumption inquiry
–BP Invoice
–Customer 360
–Account History
•Handles all high balance inquiry calls
–Payment Plans
–Deposits
–Billing Adjustments
•Handles high consumption calls using the CSR High Bill Call Flow
What is a CSR?
A payment transaction posted to a Business Partner’s Contract Account that serves as a placeholder for an expected payment for the same amount.
What is a Statistical Credit?
There is no limit to the number of ____ provided 50% of the contract account balance is paid.
What is IP50/6?
How long has this condition been going on?
· Have you noticed flickering lights during certain weather conditions?
· Have you noticed any tree limbs on the wires coming into your home?
· Are you experiencing problems with any appliances?
What is Flickering Lights?
At the end of the 12 month BBP, a new BBP will automatically be_____ for the next year unless the business partner requests to be ______.
What is created, removed?
The supply service you receive if you do not choose an alternative generation supplier.
What is SOS (Standard Offered Service)?
It is preferable, whenever possible; to set Dunning locks on __ ___ _____, rather than the entire Contract Account as this allows normal Dunning procedures to continue on the non-locked items.
What are single line items?
Business partners that do not have a My Account login and do not want to register for one, can select Pay as a Guest Online to pay through this payment system.
What is Speedpay?