Enter Title

Priority

100

An engine’s pump repair, reported a week ago, hasn’t been completed, and it’s needed for a call.

Priority 1 life safety

200

employee damaged PPE

Priority 1 Life Safety

300

Employees want pickleball court

Priority 3 not important

400

employees are out of paper towels at station

priority 3 not important

500

HR request Inventory list deadline of next week 

Priority 2

Policy

100

200.5 

chain of command

200

319

Public Information Policy

300

300

assert role as incident command

400

204

conflict of intrest

500

913

PPE Policy

Scenario

100

During a mutual aid call, the neighboring department’s officer challenges your command authority at a fire scene.

1. Maintain Command: Assert your role as Incident Commander (Policy 300) if the incident is in Greer’s jurisdiction, citing mutual aid agreements (Policy 305).
2. Collaborate: Invite the officer into a unified command structure (Policy 300) to resolve the dispute respectfully.
3. Focus on Operations: Direct both crews to prioritize suppression and safety, avoiding delays (Policy 208.2).
4. Notify Supervisor: Report the conflict to the Battalion Chief post-incident (Policy 200.5).
5. Document: Detail the dispute and resolution in the NFIRS report (Policy 327).
6. Review Agreements: Suggest a mutual aid briefing (Policy 305) to clarify roles.

Explanation: Policy 300 and 305 govern command and mutual aid, requiring clear authority and cooperation. The solution resolves the dispute while maintaining focus.

200

A firefighter becomes visibly distressed and admits to struggling with anxiety after a traumatic call.

1. Provide Immediate Support: Remove the firefighter from duty temporarily, offering a quiet space to decompress (Policy 1022, Critical Incident Stress Management).
2. Assess Fitness: Evaluate their condition discreetly, per Policy 1020 (Fitness for Duty), to determine if they can safely continue the shift.
3. Offer Resources: Provide contact information for the Employee Assistance Program (EAP, Policy 1022) and encourage professional help.
4. Notify Supervisor: Inform the Battalion Chief (Policy 200.5) of the situation, maintaining confidentiality (Policy 803).
5. Arrange Relief: Request a replacement if needed (Policy 208.4) to maintain staffing while the firefighter recovers.
6. Debrief the Team: Conduct a critical incident stress debriefing (Policy 1022) for all involved, addressing the traumatic call’s impact.

Explanation: Policy 1022 supports mental health through EAP and debriefings, while Policy 1020 ensures operational safety. Confidentiality and support reflect department values.

300

 During a structure fire, your crew discovers a nearby hydrant is inoperable due to lack of maintenance.

1. Adapt Operations: Use an alternative water source (e.g., another hydrant or tanker, Policy 301) to continue suppression efforts without delay.
2. Notify Command: Report the inoperable hydrant to the Incident Commander and Communications Center (Policy 707) for immediate awareness.
3. Post-Incident Action: After the fire, inform the Community Risk Reduction Division (Policy 405, Fire Hydrant Maintenance) via the chain of command (Policy 200.5) to schedule repairs.
4. Document: Include the hydrant issue in the NFIRS report (Policy 327) and shift log, noting its impact on operations.
5. Follow Up: Verify with the Division that the hydrant is tested and repaired, ensuring future reliability (Policy 405).
6. Review Preparedness: Conduct a PIA (Policy 209) to assess water supply planning and recommend updates.

Explanation: Policy 405 mandates hydrant maintenance, but operational adaptability (Policy 301) is key when failures occur. Reporting ensures accountability and system improvement.

400

A firefighter requests to wear a religious head covering that conflicts with standard uniform headgear during duty.

1. Acknowledge the Request: Listen respectfully to the firefighter’s explanation, recognizing Policy 1013 (Equal Employment Opportunity) supports religious accommodations.
2. Evaluate Safety: Assess whether the head covering meets safety standards (e.g., compatibility with helmets, Policy 913) or poses operational risks (Policy 208.2).
3. Consult Policy: Review Policy 1013 and coordinate with the Human Resources Division to determine a reasonable accommodation, such as a modified helmet or alternative gear.
4. Document the Decision: Submit a memorandum (Policy 207.5) to the Division Chief detailing the request, safety assessment, and proposed solution, seeking approval.
5. Implement Accommodation: Provide the approved gear or adjustment and ensure the firefighter can perform duties effectively.
6. Educate the Crew: Brief the team on the accommodation to maintain harmony and compliance with Policy 1012 (Harassment-Free Workplace).

Explanation: Policy 1013 requires balancing religious rights with operational needs, ensuring fairness and safety through consultation and documentation.

500

During an annual physical fitness evaluation, a firefighter fails to meet the minimum standards outlined in the department’s wellness program.

1. Review Results: Confirm the firefighter’s performance against Policy 1021 (Health and Wellness Program), which mandates minimum fitness standards for operational readiness.
2. Meet Privately: Discuss the failure with the firefighter in a supportive manner (Policy 100.5), explaining the importance of fitness for safety and job performance.
3. Develop a Plan: Per Policy 1021, offer a remedial fitness plan with specific goals and a timeline (e.g., 90 days) in coordination with the Wellness Coordinator.
4. Provide Resources: Arrange access to training facilities or programs (Policy 1021) and schedule regular check-ins to monitor progress.
5. Document the Process: Record the failure, plan, and support offered in the firefighter’s personnel file (Policy 1017) and notify the Battalion Chief (Policy 200.5).
6. Reassess: Conduct a follow-up evaluation after the remedial period; if unsuccessful, recommend temporary reassignment or further action per Policy 1020 (Fitness for Duty).

Explanation: Policy 1021 ensures firefighters maintain physical readiness, balancing support for improvement with accountability. Documentation and chain-of-command notification maintain transparency and compliance.

policy definition

100

Chain of Command 

200.2  POLICY

It is the policy of the Greer Fire Department to organize its resources in a manner that allows for effective and efficient service delivery to the public. To ensure effective organizational communication, members should generally adhere to the established chain of command unless there is a good faith and reasonable basis for utilizing an alternate channel of communication.

200

Public information policy

319.2  POLICY

It is the policy of the Greer Fire Department to establish and maintain a positive working relationship with the community and the media in order to effectively communicate timely and accurate information.

The Operations Deputy Fire Chief is the designated Public Information Officer for the City of Greer Fire Department.

300

NIMS 

300.2  POLICY

It is the policy of the Greer Fire Department to utilize the Incident Command System (ICS) or other National Incident Management System (NIMS)-compliant incident management system for managing all emergency incidents. All incident-related activities should be managed in accordance with established ICS/NIMS methods and procedures.

All chief officers, company officers and engineers will be trained and certified in the Blue Card Incident Command System.

400

Conflict of interest

204.2  POLICY

It is the policy of the Greer Fire Department to comply with state requirements regarding the filing of financial interest statements. 

500

PPE

913.1  PURPOSE AND SCOPE

The purpose of this policy is to reasonably protect Greer Fire Department members by providing and maintaining, at no cost to the member, personal protective equipment (PPE), safety devices, and safeguards for workplace activities. PPE information related to patient care is found in the Communicable Diseases Policy.