Initial or FU Missed Call
Send a portal message
What coaches no longer have to do after Missed Call attempts.
MEA, Member Engagement Associate or Member Enrollment Associate
What is the new acronym and meaning for those formerly known as Engagement Specialists?
The member's email from Demographics, age, gender.
What will automatically populate now that Healthwise is integrated with Epic?
Ask the member a general question about the marker. If valid - we do the SDoH Assessment Questions, if invalid - no action is required.
How do we validate an SDoH Marker and what do we next?
The song "I Will Always Love You" was popularized by Whitney Houston but actually written by this artist.
Who is Dolly Parton?
The AVS
What must you attach to a Missed Call Attempt Initial or Follow Up Letter?
The Department (time zone)
What must you check and change if necessary on the Program Tab within Entitlement/Enrollment to help ensure the time zone is correct when a member self-schedules?
1) Copy/paste what was sent in the LCC Note
2) Enter the member's info manually
What do we no longer have to do now that Healthwise is integrated with Epic?
Nancy Guyer (copy Stacey, Tammy Peloso, Kristene Kuehn)
Who do we send SOI Diabetes Level 1 or 2 Deliver By Phone Care Considerations to? (Include who should be on copy)
This Japanese aesthetic revolves around accepting the impermanence and imperfections of worldly things.
What is wabi-sabi.
The LCC Coach 2nd Attempt Follow up (119) Task (dated one week out)
What is the Task you create after a Missed LCC Coach 1st Attempt Follow Up?
Episode Status (any thing other than Enrolled gets scheduled as an IA)
What Status do coaches and MEAs check to determine how the next call is scheduled?
Term that means that Healthwise materials were assigned but not watched/viewed.
What does Prescribed mean next to "Status" within the Healthwise Coach module?
Click on the Member Profile Page and click "Assign to Me"
What do we do in the Member's Profile within FindHelp after we make a referral?
A shuttlecock
What is the ball in badminton, also known as a bird or birdie, formally called?
The LCC Coach 2nd Attempt IA (660) Task (dated one week out)
What Task do you create for a Missed Initial Assessment - 1st Attempt?
Anecdotal Note Task
What Task do you create/complete after you document positive feedback in the Anecdotal Note Template?
Close Button + x
How to properly close Healthwise between members to minimize errors.
Look in TMV on ME Communications Tab, confirm MEID number under MEID Tab and confirm "Fac/Call" within "Method" column.
How do you confirm a deliver by phone CC you find in your Task List?
"Green Eggs and Ham"
What children's classic book did Dr. Suess Create when challenged to write a book using no more than 50 words?
Document short details of Missed Initial or Follow Up Call in the LCC Narrative Note and Clinical Documentation in Create + Note.
What is the minimum narrative note documentation expectation for a Missed Initial or Follow Up Call and where does it go? (HINT: there are two!)
Open a new Encounter and send the post-call letter with the AVS attached.
What do you do if you for a completed or missed call when you forget to send a post-call Wrap Up Letter with the AVS attached and already Closed the Encounter?
Members will no longer be able to access Healthwise links created before the SSO Module goes live. Coaches may proactively or when a member requests re-send previously sent Healthwise items.
What is the consequence of the SSO Module going live in Epic and what can coaches do?
If Markers are present in the Epic SDoH Markers Module.
Carolina Reaper
What is the certified hottest pepper in the world according to the Guinness Book of World Records?