Plus
How much does the Plus membership cost?
$49 or $49.99 or $50
How much does the Total membership cost?
$179.99
It is ok to return a membership via the POS system?
No, get an MOD to help the customer cancel from their side.
When should you offer the Plus membership?
Every time
Who is the best supervisor/manager in the store?
Best Answer: Jose
Ok Answer: Blair;Mike
Poor Answer: Tam
U R fired: Drew
Name 2 benefits of the Plus membership?
60 day returns, 60 day price match, member deals, etc…
Name the 2 most prominent benefits of going from the Plus to the Total
Best Buy Protection and GeekSquad Services
Do employees get a discount on the membership?
Yes
When should you offer the Total Membership?
Every time
True or False: The founder of Best Buy is in the number 1 in the POS system we use?
True
When is the plus membership “free” in appliances?
When a customer buys an open box major appliance and takes it with them (aka not delivered).
Can you still buy a stand alone Geek Squad protection plan on an item despite having the Best Buy Total?
Yes
What are “Your Offers” and where can you find them?
It will show the employee whenever they are done doing the customer lookup and it can also be found under your member dashboard in the app
What type of strategy is used at the front lanes when offering the membership?
*same strategy for the Best Buy Card
Quick Pitch
In what state is the Best Buy HQ located in?
Minnesota
What specific thing about the plus is different from the total when it comes to ringing out the membership?
No tax on the plus
What percentage does the total membership discount installs? What about repairs?
It does NOT discount installs and 20% off repairs
What are member picks?
Special savings on products that members get to choose from.
In the Appliance and Home Theater area, we want to push (this membership) with (this add on).
Plus with gsp warranty
In the year 2002, Best Buy bought/acquired this company and now you can’t go to a store without seeing it
Geek Squad
A customer buys the Plus membership, a refrigerator, a phone, a BT Apple Watch, and rechargeable double AA batteries. How many days does each item have to be returned if every single one was “opened”?
Membership = 60
Refrigerator = 60
Phone = 14
Apple Watch = 60
Batteries = Can not be returned
Can the warranty you get from Best Buy Total be extended? If so, how long?
Yes, and depends on the item being purchased. Monthly basis and must have the total to do so
Do you get free trials as a Best Buy member, if so, name one?
Yes
ButcherBox, Thrive Market, SiriusXM, YouTube Premium, Fubo, etc…
What discount do the memberships give to M365 when purchasing it alone and with a computer?
$0 off the software on its own and $20 with a computer
Best Buy had a different name when it was found in 1966 till 1983, what was it known as?
Sound of Music