Service Playbook
What is the platform used for submitting time off for approval?
Workday
This department is responsible for Threatlocker and Sentniel one blocks.
SOC
What client is known for their unique headset and computer ordering process?
Envera Health
Who is the Team Lead for our Sourcepass Select Team
Derek Somerville
When was the Sourcepass select team made (year)?
2025
What status is used when a ticket needs to go to another department?
Team Lead Review
This department handles client backups.
NOC
What Client has over 300 active sites?
RAM Partners
Who is the current Service Manager that Ryan Reitzel reports to.
Sean Wilson
This prior client was known for wanting machine access without any password and tossing a printer at the wall.
Opkalla Eisenhower
What needs to be signed by a client when a client requests administrative access?
RAF - Risk Acceptance Forum
This department handles quotes and and client goals/objectives
Client Strategy
What streamline client has its main HQ in Washington DC?
Cornerstone
Who is the current Senior Service Director?
Jazmyne Fernandez
Who is the Founder to Sourcepass
Chuck Canton
What color button is mentioned in the playbook?
Press it!
Daily Double!
The big "red" button!
This department handles quote creation and project planning.
Solutions
This client operates in California and is known for working with acids and chemicals for testing.
Babcock Labs
Who is our Chief Client Officer
Matt McCarthy
When (year) was Sourcepass founded?
2020
Who is the first person on the emergency contact list for weekend/overnight support?
Ryan Reitzel
This department is the largest one at Sourcepass and arguably the best
Service
This client is the oldest active client in ConenctWise under an agreement.
DAILY DOUBLE!!!
Centennial Elevator Industries, Inc.
Who is the current Director of NOC Operations?
Brandon Lippie
How many team leads used to be technicians at Sourcepass?
All of them