Next Steps
What is a OCC
What is .... One Call Close & After an EA Next Steps are completed with portal login, orientation completed & Smart Transferred to SF!
What do we complete by EOD Thursday Prestart week?
Cengage & Sandbox
Monday Start week We direct & complete what with Students?
Roll Call & Direct to week 1! With Expectations of completing by Thursday EOD!
What is a CAP status ?
What is .. 05 Awarded, 06 Completed 07 Packaged
When do we say for INBOUND leads??
what is .. on a recorded line - please can you verify your DOB or last 4 of your social!
what is ... The first 24 hours of EA! - Same day FAFSA!
We collect LCT's on what day (how many days) before start day??
What is Thursday (11 days) before start day or Thursday before prestart week!
When can discussion post be done??
what is... by Wednesday 11:59 Est .. Monday, Tuesday Wednesday!! - Late Thursday!
What website do we guide our students to if they don't have access to portal before transfer?
What is ... Studentaid.gov
Student is having trouble with orientation video .. what can we do instead??
try to switch to a incognito or private browser and sign in !
What steps should be done after Orientation in an OCC?
what is .. Direct to missing docs, set expectations on having FAFSA submitted now / today, takes 1- 3 business days to process, send SMS with school code and your # , set SAME DAY FOLLOW UP, smart transfer ! (let SF rep know they are on missing docs ready to complete)
Unit 1 in sandbox consists of what ... ?
What is Cengage & Roll Call
Unit 2 consists of what in SB?
What is ... Week 1 Discussion Assessment & Assignment
Start Status includes what ???
what is .. a student completed with FA , 60 -100% submitted in classwork, updated LDA (Thursday start week) - no open interviews or cancel requests / eligibility good
What steps do you take with a SEP?
What is .. Print out SEP (student educational purpose) doc - have student take to notary get filled out - take a picture (all 4 corners) upload into portal - mail back when they receive return envelope in mail!
what is the difference between a DCL and DCLdr
What is ... DCL is a Default Clearance Letter (student owes money)
DCLdr. Is a disability Clearance Letter (which needs to be signed from a Dr.)
Both are hard Docs!
Students are what % more likely to be a start if they complete Sandbox ?
What is 84%