Checking
Love visiting the seals? This checking account would be perfect for you.
What is Give Back Checking? (Or Zoo Checking)
This word is used interchangeably for "savings."
What is "share" or "suffix"?
This type of Special Ownership account gives someone the financial authority to act on their behalf. For example, assisting an elderly parent manage their funds.
What is a Power of Attorney (POA) account?
This is the correct format to search for members in KeyStone.
What is "Last Name, First Name"?
In the CARES model, "C" stands for this relationship building technique.
What is Create Rapport?
A member incurs several NSF fees. This is the work area where you can reverse one.
What is the Fee Reviewer?
This service allows members to save their change with every purchase.
What is Round Up?
In a Rep Payee account, only these types of deposits may be received.
What are Social Security checks or direct deposit?
This section in the member's person panel cannot be ignored, especially when the text is displayed in Red.
What is an Alert?
You’ve recommended a savings plan to help a member meet their goals and they seem interested. Now wrap up the conversation using this step.
What is Seek Commitment?
A member is opted out of Courtesy Pay. You go here to confirm that setting.
What is the Relationship Tree/Checking Account Detail?
A member is looking to open this type of separate savings account to set money aside for the holidays.
What is Holiday or Multiple Savings Account?
In this type of account, the minor has no transactional authority.
What is a custodial account?
This section of Keystone is where you leave notes or submit follow-ups for other departments.
What is KeyInsight?
Paying attention to verbal queues during member conversations utilizes this step of the CARES model.
What is Assess Needs?
This service helps members avoid overdraft fees by linking accounts.
What is Overdraft Protection?
Adding an overdraft source to the checking suffix is done here. You can also reorder sources.
What is the Relationship Tree?
This type of trust can no longer be amended or terminated; it has its own Employee Identification Number (EIN) and files its own income tax return.
What is an Irrevocable Trust?
This type of account shows no activity for 36 months.
What is a Dormant Account?
To demonstrate this step of the CARES model, you explain to the member that the Accelerate-It Savings account would fulfill their savings needs.
What is Recommend Products?
This is where you view the owners and check holds on a member's checking account.
What is the suffix in the Account Summary Panel or the Relationship Tree?
A reverse tiered savings account that earns members up to 5.00% on balances up to $5,000 if qualifications are met.
What is Accelerate It Savings account?
Required documentation in order to open a Trust account with the credit union.
What is a Certification of Trust?
This work area allows you to temporarily block a member’s debit card.
What is "Card Relationship"?
A member shares frustration about a fee they don’t understand. According to CARES, we should utilize this step of the model to "ask" and then "educate" them.
What is Embrace Objections?