Menu
What protein is a Lengua Taco made with?
Beef Tongue
Describe the procedure/requirements when securing coverage for a shift
What do you do when you see a customer smoking at a table on the patio?
Kindly remind them that the entirety of Olla property, both inside & outside, is smoke-free - inform them that they can go around the corner down MLK, past ArtMarkit, or across the street if they'd like to smoke.
What time does AM & PM start & end?
AM: 10:30am-4:30pm
PM: 4pm-Close
Where are our two panic buttons?
To the right of the register & in the hallway
List the ingredients of a Guti Nacho with Birria - IN ORDER of preparation
Chips - Beans - Mozz. Cheese - Birria Meat - Cilantro - Onion - Spicy Mayo - Cotija - Guac - OTS Sour Cream, Red & Green Salsa
Describe the process of preparing a sanitation bucket
Prepare warm water in a red sanitation bucket, place one sanitation tablet in water & let disintegrate, use test strip to test water - blue-green is good, yellow-orange is bad - label time prepared & time expired - change water in bucket every four hours.
What do you do when you find that stock was not replenished or tasks were not complete before the end of the shift before yours?
If the Staff has already checked out - complete the task(s) & send a reminder in the Chat.
100 Bonus: What procedure do we have in place to prevent this from happening? **Checkout lists + Lead/Manager should double check task completion before relieving Staff to go home**
Where is it acceptable to eat/drink while on shift?
**Bonus 100: what should every drink have? initials/name, & a lid/cover.
List uniform requirements in accordance to Employee Handbook
Olla t-shirt/tank top/crew-neck, name tag, hair tied back or in a hat/hairnet if longer than one inch, fitted bottoms, slip-resistant shoes.
Flour Tortilla - Rice - Beans - Tomato - Vegan Cheese - Cilantro - Onion - Marinated Red & Green Bell Peppers - Guac - Corn
Describe the process to bring an issue to another Staff's attention.
Have a one-on-one conversation, if after that the situation does not get better, loop a Lead/Manager in.
What do you do when a DoorDash driver comes to retrieve an order that has already been picked up?
Confirm that the order is still active on the tablet - notify Lead/Manager that the order has already been fulfilled. Lead/Manager then contacts DD Merchant Support to report the situation - request Merchant Support to contact customer to confirm whether or not they have received the order - if a remake is required, request an email confirmation stating we will be paid for both orders. **100 Bonus - what should have been done that would have prevented this from happening?** Instruct the Driver to confirm the order & watch them hit confirm before handing them the order
What feedback do you have that you think could help better the overall operations of Olla?
No wrong answers.
Where is the operations binder housed?
In the office space downstairs.
List our Weekly Specials including Happy Hours
Tuesday - All day - 3/$7 Chicken, Steak, Chorizo Tacos + $5 Patron & Hennessy, $6.50 Margs OTR, $7.50 Frozen Margs
Wednesday - 4-7pm 3/$10 Beef Birria + HH
Thursday - 2-5pm HH
Describe the process of having a ticket/item remade
Write the needed remake item on an index card with all necessary details; item, modifications, table number for dine in, name for carryout - give the index card to the kitchen staff on the line to be expedited - communicate estimated completion time to customer.
What do you do when you suspect a customer has possession of off-premise alcohol?
Inform the customer that it is against policy to possess or consume alcohol on Olla property that has not been purchased at Olla. Instruct the customer to dispose of the alcohol; dump it out, throw it away, take it to their car.
100 Bonus *Failure to do so could result in what? Loss of our liquor license, fines, over serving, lawsuit.
Describe the process of opening a tab & setting seats
Asking for here or carryout, take a name/number or tab, take order by person by assigning seat, review order with customer, send to kitchen, collect payment, deliver food or call out name for retrieval.
Describe the process that we implement in case ICE comes to the restaurant
Remain calm & polite - Do not provide information - Do not consent to searches - Notify management - Know your rights
List all of our menu items that CONTAIN Gluten
Burritos - Quesadillas - Ramen - Churros - Churro Cheesecake - Fudge Cake - Tres Leches
How many hours does an employee work before a 10-15 minute, paid break is warranted?
Every 4 hours.
**100 Bonus: How many hours can an employee work before a 30-minute, unpaid break is required? Between 3-5 hours of working.
What do you do when you notice a delivery has come in
Help put inventory away to prevent build up for fire code
Describe how to properly balance a drawer
What safety precautions do we have in place for the protection of our Staff & Customers?
Cameras with audio & video - TV/camera displays - panic buttons - no trespassing signs - ServSafe certifications - locks on front & back doors - safety procedures in operations binder