What Went Wrong?
Who Made the Mistake
Workplace Principles
Real-World Lessons
Our Workplace
100
What was the promo idea Michael launched?
Golden Ticket discount promotion offering 10% off
100
Who launched the promotion?
Michael Scott
100
What principle was violated by hiding the promo?
Communication
100
What’s a professional way to handle a mistake?
Own it, communicate, and propose a solution
100
How should promotions be reviewed?
Through cross-functional collaboration
200
What critical mistake happened with ticket placement?
All five tickets went to the same client due to not specifying the instructions stating "One client"
200
Who did Michael try to blame?
Dwight Schrute
200
What principle was ignored by launching it solo?
Collaboration
200
What should leaders avoid when errors happen?
Blaming Others
200
What process helps avoid this kind of mistake?
Risk review and planning
300
Why did this result in a crisis?
One client received a massive, unintended discount
300
Why was Michael truly at fault?
He didn't get approval or communicate the plan
300
What principle was violated by shifting blame?
Accountability and Leadership
300
How can mistakes become learning opportunities?
By creating safeguards and sharing lessons
300
What culture should we promote after errors?
Blame-free, accountable, and communicative
