Home Tab
Are posted card transactions viewable in the QuickAssist?
Yes. In Home Tab under Posted Transactions.
Where do you get a checking account statement for a member?
FastDocs or Keystone
True or False: Credit card payment history can be viewed in QuickAssist.
True.
True or False: PIN attempts are reset in Keystone.
False. In either QuickAssist or Star Station.
A strat _____ is for traveling within the United States.
75
Are you able to view the reason a transaction was declined?
Yes. In the Home Tab under the Pending Authorizations section.
True or False: If a member receives paper statements in the mail you are able to print them a credit card statement in QuickAssist.
True
Are you able to get an exact payoff for a credit card in QuickAssist?
Yes. In the Payments Tab under the Payoff Schedule section.
Are we able to locate a tracking number when a rush order is placed on a card?
Yes. Under the Maintenance Tab in the Order Details Section.
Will adding a travel strategy prevent fraudulent charges?
No.
How do you view a joint or authorized signer on a credit card?
Locate the account users in the Home Tab
Can you generate an auto loan statement in QuickAssist?
No
True or False: You have to call Deposit Operations to get a 10-day payoff for a credit card.
False
QuickAssist will give us a date when a card has been shipped?
Yes. In the Maintenance Tab under the Card/Issued section.
Are we able to view the current credit card limit and APR percent in QuickAssist?
Yes
How do you view communication from Velera?
Viewing the memo section in the Home Tab
What is the fee when printing a statement for a member?
$5 per statement
What is the Daily Interest Amount?
The interest accrued daily
Which mail carrier will deliver a rush order card?
UPS
A strat ______ is for traveling outside of the United States.
51