Food/Beverage
What do we call the person who takes your food order in a restaurant?
Server/Waiter
What do you call the person who checks guest in at a hotel?
Front desk clerk/Receptionist
What do you do if you spill water on the floor?
What does "hospitality" mean?
Making guest feel welcomed and comfortable
What is the correct way to carry multiple plates of food?
On your arm/hand, not stacked
What does a "check-out-time" mean?
The time guests must leave their room.
What should you do if there is a small kitchen fire?
Name one popular tourist attraction in the United States?
Statue of Liberty, Disney World, Grand Canyon, Etc.
What is a "reservation'?
Saving a spot at a hotel or restaurant
What does "86" mean in a restaurant?
The item is sold out or no longer available
What is a concierge's job?
Helping guest with directions, reservations, or local services.
Why should knives always be carried with the blade pointing down?
To prevent injury
A plan of travel activities, places, and times.
What does "guest experience" mean?
Why is it important to know about food allergies in a restaurant?
To keep guest safe and avoid allergic reactions
Why is housekeeping important in a hotel?
Clean rooms make guests happy, safe, healthy and likely to return.
What does PPE stand for in workplace safety?
Personal Protection Equipment
Why is tourism important to local businesses?
Tourist spend money and support the local economy.
Suggesting a guest but a better or more expensive option.
What is the difference between front-of-house and back-of-house in food service?
Front is customer-facing jobs and back is kitchen/behind the scenes jobs.
What's the difference between a standard room and a suite?
A suite is larger and usually has more than one room.
For quick and safe evacuation in case of emergency.
What's the difference between domestic tourism and international tourism?
Domestic = within your country
International = traveling to another country
What does "customer service" mean?
How staff help and take care of customers/guests.