Stay in the Loop
When responding to a student email, which two people should you always CC?
Your Supervisors (Kevin and Gianna)
If your student does not arrive, you may leave after ______ minutes (with supervisor approval).
15 minutes (unless the student emails you to let you know they are running late).
When you arrive, you should check the tutoring schedule on the __________ to see where your session will be located.
TVs
True/False:
While tutoring, you should avoid socializing with staff or other students, even briefly, to prevent distractions.
True
Name one important thing to keep in mind while working in the temporary tutoring space at the Maag Library, 3rd floor, between 8 a.m. and 5 p.m.
Put all paperwork and supplies away at the end of each session so the space can be securely locked.
Watch your volume, as the library space tends to echo.
Only staff and registered tutees are allowed in the space during these hours.
What should you do if you are running late or cannot make it to your scheduled tutoring session, and how should you contact your supervisor?
Call your supervisor (not email) as soon as possible BEFORE your scheduled shift to let them know.
Tutors must monitor their __________ closely for notifications about students being added or removed from their schedules.
YSU email or Tutortrac schedule
What paperwork should tutors complete at the end of each tutoring session or workday?
Student Progress Report form
Which of the following outfits would NOT be considered both appropriate and casual for a tutoring session?
a) Jeans and a YSU shirt
b) Khakis and a collared shirt
c) Sweater or cardigan with slacks
d) Pajamas or lounge wear
d) Pajamas or lounge wear
What is the difference between a student miss and a student cancel?
Student Miss: The student never contacts the ASC or tutor to cancel, regardless of timing.
Student Cancel: The student notifies the ASC or tutor that they cannot attend, regardless of how much notice is given.
If a student shares something that concerns you or makes you worried about their safety, what should you do?
If you need to change your tutoring schedule but already have a student scheduled, what must you do first?
a) Post it on the ASC bulletin board
b) Ask another tutor to cover your session
c) Discuss it with a supervisor
d) Stop showing up at your original scheduled time
e) Email the student and ask them to cancel
c) Discuss with a supervisor
What are two ways you can make yourself easily identifiable to students when a tutoring session begins?
1. Wear your nametag.
2. Write your name and course on the board.
3. Sit at your assigned table number.
Why is it important for tutors to maintain a positive and professional attitude during sessions?
1. A positive attitude helps students feel comfortable asking for help
2. Models professional behavior
3. Creates a productive learning environment.
How does a student join an online tutoring session?
Log in to TutorTrac
Click the arrow to the right to sign-in for that session and connect to the tutor's Webex Meetings room.
Students can log on up to 10 minutes before their scheduled appointment
Name two of the three ways to check if you have a tutoring session scheduled.
1. TutorTrac
2. YSU email
3. Text message (if you added your phone number in TutorTrac)
Scenario: A student asks you for help completing a graded assignment. How should you respond?
Students must __________ and __________ when attending tutoring sessions so that attendance is accurately tracked.
sign in; sign out
A group of students you are working with start talking poorly on their professor how do you handle it?
How do you submit your hours, and how often is the pay period?
Submit: Through YSU Banner under the Employee tab
Pay period: Every two weeks; timesheets should be submitted accordingly
A student shows up to your session but was not signed up. What should you do?
Notify Kevin or Gianna immediately so they can ensure the student is:
-Properly signed up
- Confirm they are in the correct course and section
- Check that there is enough space in the session.
When does tutoring begin and how frequently does it occur?
The second week of the semester until the week before finals (most sessions occurring weekly).
August 31st- December 4th
When you first meet with a new student, name two things you need to do:
Greet them and make sure they are checked in
Establish rapport (ask about their major and year)
Complete initial paperwork (Tutoring Agreement, Student Progress Report form)
Review the syllabus
What are the expectations regarding food and drinks while working with students?
You may have food or drinks, but you cannot eat while tutoring.
Name at least four types of tutoring or academic support services available to students at YSU?
Appointment-Based Tutoring
Exam Review Sessions
Additional Resources, such as:
Math Assistance Center (MAC)
Writing Center
Academic Coaching
Accessibility Services