Deposit Accounts
You have to be at least this age to open a checking account
What is 14?
Navy Federal must be listed as this on the title of a financed vehicle
What is a lien holder?
Name of the appointment scheduling tool
What is Coconut?
An MSR does this when a member walks in.
What is a greet?
This account requires military or government direct deposit
What is Active Duty?
You do this to an existing loan to reduce monthly payments or lower interest rate
What is refinance?
Funds can be withdrawn from a retirement account after this age without penalty
What is 59 and a half?
These are given out to show appreciation to members
What are Thank You Cards?
This account has a required $1500 minimum balance
What is Flagship Checking?
Prevents an MSR from having the authority and ability to both initiate and complete a transaction/application to conceal errors or fraud
What is Segregation of Duties?
The maximum amount of joint owners can be added to an account
What is 3?
Member Appreciation Day is on this first day of every month
What is Friday?
This account offers all the perks of a basic savings account including the ability to write checks
What is MMSA?
Electronic titles are held here
What is Vintek?
This system is used to update exisiting direct deposit after an ASAC.
What is NOC?
This action is taken when an MSR shows empathy and takes control of the situation.
What is ownership?
This overdraft coverage has low interest rates ranging from 13.9% to 17.9% APR
What is Checking Line of Credit (CLOC)?
College tuition is an ineligible item for this type of loan
What is Personal Expense?
These 2 level alerts don't require an Encore override
What is Level 1 and 3?
This customer service skill is used when an upset member is venting frustration
What is listening?