VSC
If you are within miles of a walser store, do you have to bring your vehicle to walser store for a vsc claim?
true
WHAT IS THE DEDUCTIBLE
WHAT IS $0
What is true! while not scratch proof it provides a harder service that is more resistant to miner abrasions and swirls than a traditional clear coat
WHAT PERCENT DOES WALSER GAP PAY UP TO?
WALSER GAP PAYS UP TO 150%
CUSTOMER WANTS TO TRY OUT THE PROTECTION, How many days do they have to get a full refund?
State of minnesota is 60 days
What is the most common issue in newer vehicles?
What is the advanced technology
DO YOU GET A PRORATED AMOUNT WHEN CANCELLING CYA?
YES
What is ceramic coating.
What gap do you receive $1,000 towards your next purchase?
Nissan Gap Plus
CUSTOMER STATES THEY WON'T BE DRIVING THE VEHICLE A LOT, HOW SHOULD YOU RESPOND?
THAT'S A GOOD POINT, HOWEVER THIS DOESNT HAVE TO DO WITH HOW MUCH YOU ARE DRIVING THE VEHICLE.
JD POWER LIST THAT THE AVERAGE PROBLEM PER 100 VEHICLES IS?
202
What will PDR cover for cost to repair a dent?
$100-$1,000
What model years get the Environmental warranty?
CURRENT PLUS FIVE MODEL YEARS
Is it better to have a totaled vehicle or have the vehicle repaired?
Better to have it totaled, a repaired vehicle affects its resale value.
Customer is really turned off about the Protection plans. Would it be fair to ask if they had a bad experience? True or false
What is true.
After you make a claim with your vsc, can you still get a pro rated amount back when you cancel?
what is true@!
How many dents will cya repair?
Unlimited amount.
Customer states that they wax their vehicle all the time. What temperature does wax melt off at?
Around 80 degrees. The benefit of the ceramic coating the melting point is 500 degrees and you can still wax your vehicle
What is one reason to not use your insurance company for gap?
What percentage does car insurance gap pay up to for a total loss?
What is 120%
What is all included in worry free lease?
one key replacement per year
one set of brake pads, one battery replacement, one set of windshield wipers, unlimited fuses, interior and exterior bulbs, oil changes, PDR
What is the total amount in pay out from cya? for example how many times will key be replaced and etc
Key is once a year up to $800 per incident
Wheel repairs $500 per incident up to $2000
Tire replacement $250 per incident up to $1000
Unlimited Paintless dent repairs
HOW MANY YEARS IS THE SURFACE CORROSION PROTECTION ON NEW?
WHAT IS 5 YEARS
ON AVERAGE HOW MUCH DOES A NEW CAR VALUE DROP WHEN YOU DRIVE IT OFF THE LOT
DROPS ABOUT 20%
In the steps of handling in objection there is columbo, ask, tell, ackowledge, ....., ......, build awareness, provide satisfaction, gain agreement, and ask for the sale. What two are missing?
What is Isolate objection and ask for permission