Chapter 7

Interpersonal Communication

100

a process of exchange where there is desire and motivation on the part of those involved to get to know each other as individuals. 

interpersonal communication

200

between two people. It may also occur in small groups, such as you and your housemates trying to figure out a system for household chores.

dyads

300

 communication between individual

interpersonal communication2 

400

the process of revealing information about yourself to others that is not readily known by them—you have to disclose it

Self-disclosure

500

the arena, the blind spot, the facade, and the unknown

Johari Window

Relational Dialectics

100

our need to have a close connection with others as well as our need to have our own space and identity

Autonomy-Connection

200

idea that we desire predictability as well as spontaneity in our relationships.

Novelty-Predictability

300

the desire to be open and honest with others while at the same time not wanting to reveal everything about yourself to someone else.

Openness-Closedness

400

 neutralize, separation, segmentation, reframing

How We Handle Relational Dialectics

 

500

three relational dialectics

Autonomy-Connection, Novelty-Predictability, Openness-Closedness

Conflict

100

1. Conflict is a normal, useful process.
2. All issues are subject to change through negotiation.
3. Direct confrontation and conciliation are valued.
4. Conflict is a necessary renegotiation of an implied contract—a redistribution of opportunity, release of tensions, and renewal of relationships.

Conflict as Productive

200

1. Conflict is a destructive disturbance of the peace.
2. The social system should not be adjusted to meet the needs of members; rather, members should adapt to the established values.
3. Confrontations are destructive and ineffective.
4. Disputants should be punished.

Conflict as Destructive

300

One Type of Conflict

Affective conflict, Conflict of Interest, Value Conflict, Cognitive Conflict, Goal Conflict

400

dominating strategy, obliging style, compromising style,  avoids,  integrating

Strategies for Managing Conflict

500

What is Affective conflict.

arises when we have incompatible feelings with another person.