METRICS
HOW MANY METRIC CATEGORIES ARE THERE?
3 CATEGORIES
How long do you have to log in the mornings?
5 minutes
Aux 4
What is goal for Appraisals at FNOL in 2026?
93%
WHAT ARE THE NAMES OF THE METRIC CATEGORIES IN THE CSC?
Accuracy
Care
Ease & Speed
What is the goal for SMS Adoption?
91%
What is the Channel Accuracy Goal in 2026?
94%
What is the TL Creation Goal?
Spanish: 87%
English: 90%
When you don't have enough FTO/PH hours to cover time off
True or False: You must include the incident number you get from the Help Hub in your Aux 4 schedule change request.
True!
What is the new two metrics called?
1. Injury Identification
2. Post-Intake Resolution
TRUE OR FALSE: YOUR FINAL PERFORMANCE RATING IS SOLELY BASED ON YOUR METRIC SCORECARD IN POWERBI.
FALSE! UPPER LEADERSHIP ALSO TAKES INTO ACCOUNT THE STORY BEHIND YOUR METRIC (AKA WHAT WE FIND WHEN DOING AUDITS)!
TRUE OR FALSE: WFM MAKES SURE THAT YOU HAVE ENOUGH FTO/PH HOURS TO COVER ANY TIME OFF REQUEST BEFORE THEY APPROVE IT.
FALSE! WFM IS NOT RESPONSIBLE FOR ENSURING YOU HAVE ENOUGH FTO/PH HOURS BEFORE APPROVING ANY TIME OFF REQUEST.
What is the goal for Injury Identification?
63%
WHAT STEPS MUST YOU FOLLOW TO SUCCESSFULLY SIGN UP FOR AN ERG EVENT?
1. SIGN UP TO RECEIVE ERG EVENT NOTIFICATIONS IN YOUR INBOX
2. RECEIVE AN EMAIL FROM ERG WITH EVENT INFORMATION
3. RSVP FOR THE EVENT AND ADD THE EVENT TO YOUR OUTLOOK CALENDAR
4. SIGN UP FOR EVENT on Calabrio
Accrued FTO time for full-time employees and part-time, exempt employees will be available on the first day the employee reports to work each calendar month.
How much time does the company cover of a power/internet outage? What happens if the power outage lasts longer than the time that the company approves?
30 mins; the remaining time must be made up using FTO/PH or made up the same week
What is the goal for Accessibility?
86%