2025 ESM Offsite

Growth

10

Program where TAMs contribute their insights from customer conversations which creates a AWS Sales Opportunity.

What is TAM Account Insight

20

• MiB
• Bite Size
• External

What are the three Campaign phases of the Awareness Campaign?

Operational Excellence

10

• Improve Business operation
• Education & Innovation Frameworks
• Measure Impact and Results

What are the themes of Operational Excellence?

20

• Business 
• Customer
• Efficiency
• Team

What are the four key metrics on the KPI Scorecard?

Delivery & Tooling

10

Person(s) responsible for

• Synthesizing ES Strategy
• Communicating priorities
• Making final decisions on roadmap changes
• Escalating priorities to Kumo Launch Framework.

Who is Product Business Owner(s) (PBO)?

20

• Customers On-Call Paging Alias
• TAM Team email Distro Group
• Paging profile for deploying BRE rules - No Paging, Sev5 Only, Custom (You set it up manually)

What do TAMs need to update for Granular Paging?

People

10

A 30-minute facilitated session introducing inclusion commitments, the inclusion pledge, and micro-learnings on inclusion.

What is Inclusion Huddle?

20

• Prefer rapid decision-making and quick results
• Place great importance on flexibility and initiative
• Value speed over thoroughness

What are the qualities of Risk Oriented Individuals as per GlobeSmart Assessment?