Key Moments
What is 30?
The handheld device, made by the brand Zebra, that allows associates to check out customers or look up item stock.
What is DSP?
The first C in the three Cs, represented by opening and clearing out a fitting room for a customer.
What is Check In?
The initial reward granted for signing up for an account.
What is $10 off $40?
This type of meeting is where you can find the goals for the day and your own individual goals / conversion cards.
What is 5 Minute Meeting?
The number one deterrent of fitting room usage.
What is Queue Length?
What the abbreviation ATV stands for.
What is Average Transaction Value?
Customers are allowed to bring in a maximum of this many items into a fitting room.
What is 10?
How much Hollister House Rewards costs to sign up for.
What is Free?
What the abbreviation AR stands for, representing the percentage of customers who participate in a transaction of any kind.
What is Activity Rate?
1 in 3 customers expect to use a _______ ____ during their visit.
What is Fitting Room?
The first B in the three Bs, represented by greeting a customer who is checking out and holding a nice conversation with them.
What is Be Friendly?
A maximum of _ persons are allowed into a fitting room at a time, with a couple of exceptions.
What is 1?
Last weeks loyalty goal.
What is 85%?
At the bottom of the receipt, a VOC ______, used to increase our net promoter score (NPS).
What is Survey?
___ members make up 10% of loyalty members and account for the top 5% of sales.
What is VIP?
Loyalty should be present in all transactions, including sales, exchanges, and ______.
What is Returns?
The second C in the three Cs, represented by helping a customer find another size for an item they are trying on.
What is Check Up?
What is 100?
Our $ goal for this year.
What is 5 Million?
Customers are _ times more likely to purchase something after using a fitting room.
What is 6?
This abbreviation for a metric's current yearly goal is 3.
What is UPT?
This metric can be achieved both at the cashwrap and in the fitting room by suggesting online size availability.
What is Order In Store?
The amount of money required to be spent in order to receive a $5 off promotion.
What is $125?
Our $ BTS goal.
What is $758k?