Follow Up Calls
3,10, and 21
These are the 3 promotions we offer to returning customers
Knead It, Active, Touch Up
We should do this for every visit because it reinforces the importance of each appointment and ensures we never overlook key changes that could impact comfort and performance.
Prints and Measurements
When a customer comes in and asks for a certain type of shoe that we don't carry, we should avoid saying this world.
No
Follow up calls ensure clients are following the wearing instructions, offer personalized support, address potential issues, and build...
Long-Term Loyalty
Return customers sometimes come in for quick purchases like socks and cushions. We should still seat them and try to avoid this at the register.
Having Conversations
This is the strongest tool that we have for growth. The way clients describe their experience influences how others view us. One helpful visit can lead to reviews, referrals, and long-term brand reputation.
Word - of - Mouth
Ask the Right Questions
If for any reason on call number 1, they say their feet, back, or knees are hurting, they have _______ ______ their supports.
Over Worn
When we offer to do this gives us the opportunity to check out their shoes, cushions, and probe more so we are able to upsell.
Check Their Supports
Our entire business model is built on relationships. Our store performance and brand success is fueled by it.
Satisfied Clients
If you focus on the process and not the outcome, you'll have...
Better Results
When we are making follow up calls we are making sure the customer is following the wearing schedule, we never really want to ask if they have...
Questions or Concerns
We are providing this when a Good Feet Arch Support Specialist not only addresses the client's concerns but also builds confidence, trust, and connection.
Exceptional Customer Service
Be Friendly, Be Qick, Be Accurate, Be Proactive, Be Clear. These are the 5 rules for effective __________.
Client Communication
There are 3 types of questions that work the best when getting people to open up about why they chose to come to Good Feet store for shoes.
Open-ended, Listening, and Guiding Questions