RISK YARN?
Give me the definition of Auto payment deposit
A deposit that’s automatically processed by the system once the player completes payment through a gateway.
In the 6PM–10PM Deposit Promotion, what is the required turnover amount?
15x turnover
Player submits proof of payment through Customer Service or designated support channels.Required proof may include:
Screenshot of payment receipt
Transaction reference number
Payment confirmation page
Bank or e-wallet statement (if applicable)
It refers to a payout transaction that is processed, adjusted, or executed by an authorized admin or RCPD staff outside of the automated payout system.
Manual Withdrawal
It refers to a transaction that is credited, corrected, or adjusted by an authorized admin or back-office staff instead of being automatically processed by the payment system or gateway.
Manual Deposit
What is the maximum rebate percentage a customer can receive under the "Bets Rebate Promotion"?
1.2%
Every withdrawal transaction must be recorded and reconciled properly to maintain financial accuracy and audit compliance. Yes or No?
YES!
In which scenarios does the manual deposit SOP apply according to the common operational use cases? (give atleast 3)
Failed or delayed gateway payments
Offline bank transfers
Incorrect amount credited by system
Promotional or compensation credits approved internally
Player dispute resolution cases
Give the reasons why the system may automatically hold or flag the withdrawal
High-value withdrawal amount
Risk indicators or suspicious activity
First-time withdrawal request
Payment gateway limitations or outages
Manual review requirements
After successful manual credit, what's the next thing to do? Give me at least 1 of 3 steps.
Inform CSD that deposit has been credited.
Provide updated transaction status.
Ensure player communication follows approved script.
Escalate to supervisor or third-party provider before proceeding.
What are the 6 steps of manual deposit? (in order)
Step 1 – Request Initiation & Player Submission
Step 2 – Verification & Validation
Step 3 – Approval & Authorization
Step 4 – Manual Crediting Execution
Step 5 – Documentation & Audit Trail
Step 6 – Notification & Status Update
What's the role of RCPD in auto payment?
• Verify mismatches between system and gateway records
• Coordinate with third-party support for discrepancies
• Manually resolve exceptions when auto-credit fails