ABC'S PLEASE!
SHOW ME THE MONEY
LEVEL UP
EVERYDAY I'M SHUFFLIN'
ALPHABET SOUP
100
A FEDERAL GRANT THAT ASSISTS ELIGIBLE LOW INCOME HOUSEHOLDS WITH PAYING HOME HEATING AND COOLING BILLS, AVOIDING UTILITY DISCONNECTIONS, AND COVERING ENERGY-RELATED HOME REPAIRS.
WHAT IS LOW INCOME HOME ENERGY ASSISTANCE PROGRAM? Will also accept WHAT IS LIHEAP?
100
ONLINE, INTERACTIVE VOICE RESPONSE, RETAIL CASH, AND BY MAIL
WHAT ARE THE DIFFERENT WAYS A CUSTOMER CAN MAKE A PAYMENT?
100
A CUSTOMER IS SETTING UP SERVICE AT A NEW ADDRESS WHERE GAS IS ALREADY ACTIVE. THEY'RE LEVEL TWO INCOME AND ARE REQUIRED TO PAY A SECURITY DEPOSIT DUE TO THIS OUTCOME.
WHAT IS FAILED THE (EXPERIAN) CREDIT CHECK?
100
I VIEW THIS INFORMATION ON THE MISC. PERS TAB
WHAT IS CUSTOMER'S THIRD PARTY DESIGNEE OR AUTHORIZED CALLER?
100
ANOTHER WAY TO SAY AN OCCUPANT WITHOUT AN ACCOUNT IN THEIR NAME
WHAT IS UWAC? Will also accept WHAT IS USER WITHOUT A CONTRACT?
200
THERE IS NO GAS IN THE HOME DUE TO NO MONIES APPLIED TO THE BILL
WHAT IS NON-PAYMENT SHUT OFF? Will also accept WHAT IS NPSO?
200
THE ADDITIONAL FEE AMOUNT CHARGED WHEN CUSTOMERS MAKE PAYMENTS BY CHECK THROUGH IVR/KUBRA.
WHAT IS $2.65?
200
A NEW APPLICANT IS SETTING UP SERVICE AT A LOCATION WHERE GAS IS CURRENTLY OFF. WITH A LEVEL 3 INCOME AND A FAILED EXPERIAN CREDIT CHECK, THIS IS THE UPFRONT REQUIREMENT TO ACTIVATE SERVICE.
WHAT IS 50% OF THE SECURITY DEPOSIT?
200
I UTILIZE THIS WINDOW TO CREATE A DEPOSIT IN BCCS.
WHAT IS THE PAYMENT ARRANGEMENT JETSON?
200
THIS PROTECTS CUSTOMERS FROM COSTS ASSOCIATED WITH REPAIR OR REPLACEMENT OF DEFECTIVE OR WORN APPLIANCES AS A RESULT OF NORMAL USAGE OF COVERED EQUIPMENT
WHAT IS PLP? WHAT IS PARTS AND LABOR PLAN?
300
A CUSTOMER ASSISTANCE OFFERING THAT CAN HELP LOW INCOME CUSTOMERS BETTER AFFORD THEIR BILL AND KEEP THEIR GAS SERVICE ON.
WHAT IS CUSTOMER RESPONSIBILITY PROGRAM? Will also accept WHAT IS CRP?
300
WHETHER THEY'RE PAYING ONLINE FROM THE COUCH OR OVER THE PHONE VIA THE IVR, CUSTOMERS CAN SUBMIT UP TO THIS AMOUNT PER TRANSACTION.
WHAT IS $5000?
300
MINIMUM DEPOSIT REQUIRED FOR GAS OFF NEW APPLICANT.
WHAT IS NO DEPOSIT REQUIRED IF THE APPLICANT IS LEVEL 1 INCOME AND WHAT IS 50% OF THE DEPOSIT DUE?
300
AIMS is temporarily shut down and the PGW email system goes down, requiring this alternative method to process the request.
WHAT IS COMPLETING A 253 CARD? WHAT IS A 253 CARD?
300
AT PGW, THIS THREE LETER ABBREVIATION IDENTIFIES THE PERSON OFFICIALLY RESPONSIBLE FOR THE ACCOUNT.
WHAT IS COR?
400
THIS APPEARS ON THE BILL ONCE THE DUE DATE HAS PASSED WITH NO PAYMENT
WHAT IS LATE PAYMENT CHARGE? Will also accept LPC?
400
BY PAYING WITH A CREDIT CARD ONLINE YOU WILL INCUR THIS ADDITIONAL CHARGE.
WHAT IS A CONVENIENCE FEE?
400
EXPLAIN THE OUTCOME OF AN APPLICANT CALLING TO SET UP SERVICE AT A NEW ADDRESS WHERE THE GAS IS TURNED ON. YOU LEARN THE APPLICANT IS LEVEL 2 INCOME AND ULTIMATELY DO NOT HAVE TO PAY A SECURITY DEPOSIT.
WHAT IS PASSED THE (EXPERIAN) CREDIT CHECK?
400
I HAVE JUST CHANGED THE PHONE NUMBER FOR A COR IN BCCS WITH THIS WINDOW.
WHAT IS PERSON JETSON?
400
IN PGW TERMS, THIS ABBREVIATION IS DEFINED AS THE ESTIMATED MONTHLY GAS USAGE FOR THE PREMISE. CAN ALSO BE USED TO DETERMINE THE SECURITY DEPOSIT.
WHAT IS ASB?
500
ANOTHER WAY TO DESCRIBE NO ACCESS / NO ENTRY
WHAT IS CGI? Will also accept: WHAT IS CAN'T GET IN?
500
THIS INSTALLMENT PAYMENT ALTERNATIVE CHOICE IS FOR AN APPLICANT WHO HAS DECIDED TO PAY THE DEPOSIT IN INSTALLMENTS.
WHAT IS 50% / 25% / 25%?
500
FREEBIE: (MULTIPLE CHOICE)
CSRs FREQUENTLY ENCOUNTER "TROUBLE ORDERS." WHICH ALTERNATIVE(S) BELOW IS (ARE) AN EXAMPLE(S) OF A TROUBLE ORDER?
A. GAS APPLIANCE TURN ON
B. THEFT OF GAS
C. DELINQUENT PAYMENT OF MONTHLY GAS BILL
D. RECEIVING A BILL AT THE CORRECT ADDRESS IN SOMEONE ELSE'S NAME
E. NONE OF THE ABOVE
WHAT IS NONE OF THE ABOVE?
500
A COR HAS REQUESTED TO MAKE A PAYMENT. YOU ADVISE YOU WILL NEED TO TRANSFER THEM TO THE IVR. THE CUSTOMER IS INTERESTED IN THE SPECIFIC NAME OF THE SYSTEM THAT ACCEPTS THEIR MONEY.
WHAT IS KUBRA?
500
PROPER ORDER OF THE V CONCEPT
WHAT IS:
PERSON
ACCOUNT
PREMISE
SERVICE POINT
UTILITY SERVICE AGREEMENT?