Grammar
Complete this sentence: "If I _______ $100 every month, I _______ a new laptop next year."
Use the verbs 'buy' and 'save'.
"If I save $100 every month, I will buy a new laptop next year."
or
"If I save $100 every month, I can buy a new laptop next year."
Is the word "money" a count noun or a noncount noun?
How about "cash"?
noncount nouns
Choose the correct verb tense: "Yesterday, I (received / have received) a phone call from someone claiming to be from the IRS."
"Yesterday, I received a phone call from someone claiming to be from the IRS."
What types of bank accounts are used for (1) your everyday expenses, and (2) for saving money long-term?
(1) Checking account and (2) Savings account
You work as a customer service representative at a bank. What is a polite way to say “Give me your account number”?
"Could you please give me your account number?"
or
"May I have your account number?"
Fix the error in this sentence: "You must to pay your credit card bill by the due date."
"You must pay your credit card bill by the due date."
OR
"You have to pay your credit card bill by the due date."
Change this sentence so it uses a count noun instead of a noncount noun: "I have a lot of cash in my wallet."
"I have a lot of dollars / coins / bills in my wallet"
Correct the word order in this sentence: "Yesterday I went the bank to and opened a account checking."
"Yesterday I went to the bank and opened a checking account."
Complete the sentence using a Cause & Effect word (because, so, therefore, etc): "I want to buy a car next year, ______ I am putting $200 a month into my savings account."
"I want to buy a car next year, so I am putting $200 a month into my savings account."
When you call your bank, an automated voice says: "For general information, press 1. For checking accounts, press 2. For credit cards, press 3. To speak to a representative, press 0."
What does 'representative' mean, and which button do you push to talk to a real person?"
A representative is a human customer service agent.
Press 0.
Change this informal statement into a polite request using a Modal of Ability or Permission: "I want to talk to a manager."
"I'd like to talk to a manager please."
OR
"Could I talk to a manager please?"
Choose the correct word: "I didn't bring (many / much) money with me today, but I still have a (few / little) dollars."
"I didn't bring much money with me today, but I still have a few dollars."
What is the term for a fake email or text message that tries to steal your bank password.
Phishing
What are 3 different ways you could pay a bill?
Cash, Check, Credit card, Money order, Venmo (or similar apps)
A bank teller says, "I'm sorry, I can't help you right now. Our computer system is down." Use a Cause & Effect sentence to explain why the teller cannot help you.
"The agent cannot help me because the computer system is down"
or
"The system is down, so the agent cannot see my history"
Change this sentence to use a Modal of Advice: "It is a bad idea to click on links in strange emails."
"You should not click on links in strange emails."
Say this total amount out loud correctly: $1,503.75.
One thousand, five hundred three dollars and seventy-five cents
What type of scam happens when someone steals your personal information (like your Social Security Number) to open credit cards in your name?
Identity theft
What is the word for the extra money a bank charges you when you borrow money, or the extra money the bank pays you when you save?
Interest
Complete this common phone phrase used when you want the other person to wait: "Please _________ , and I will transfer you to the billing department."
"Please hold, and I will transfer you to the billing department."
Change this question into the Present Perfect to ask someone about their life experience: "Did you ever lose your debit card?"
"Have you ever lost your debit card?"
Identify the two noncount financial nouns in this list: Coin, Income, Debt, Bill, Account.
Income and debt
What is a warning sign in this text message? "URGENT: Your bank account is locked! Click this link www.bank-security-update12.com to fix it immediately."
Strange/unofficial URL link
OR
Sense of urgency
What is the difference between a fixed expense and a flexible (variable) expense? Give one example of each.
A fixed expense stays the same every month (like rent), and a flexible expense changes (like groceries or gas)
What are 2 pieces of information you will probably need when you call your bank to ask a question about your account?
Name, Account Number, (Address, Date of Birth, Phone Number)