Airtime
Which feature allows customers to keep any unused main allowance and carry it into the next month?
Data Rollover
What is an O2 Extra?
An additional benefit or subscription customers can choose with an eligible O2 Pay Monthly plan.
How much EU roaming data can O2 customers use at no extra cost?
Up to 25GB
How much discount does an eligible additional number receive through Multisave?
20% off airtime.
What is a Spend Cap?
A limit that helps control spending on out-of-bundle charges.
What benefit gives customers access to exclusive perks, rewards, and experiences?
O2 Priority
How long does an included Extra last on a Plus Plan?
6 months
If a customer has a UK data allowance of 10GB, how much data can they use while roaming in the EU?
Up to 10GB, because their UK allowance is less than the 25GB roaming limit.
Which number in a Multisave group does not receive a discount?
The Lead Connection
What are the minimum and maximum Spend Cap amounts a customer can choose?
£0 to £200.
How often can a customer change their airtime tariff under the Flexible Tariff benefit?
Once a month
Can a customer have more than one Extra?
Yes. Customers can add as many Extras as they want and pay for them through their monthly bill.
What happens if a customer reaches their 25GB EU roaming limit?
They will need to purchase a Data Bolt On to continue using data.
Within how many days of connection or upgrade must a customer add their number to Multisave?
Within 28 days.
At what percentages will O2 send text alerts about Spend Cap usage?
50% and 100%.
Which plans include O2 Switch Up, allowing customers to swap their phone every 11 months?
Plus and Ultimate
A customer upgrades from one plan to another and asks if their current Extras will be removed. What should you tell them?
No. Existing Extras will remain when they upgrade. They may also qualify for a new included Extra depending on the plan they choose.
Does EU Roaming cover calls, texts, and data?
Yes. Customers can use their calls, texts, and data (subject to the 25GB roaming limit) just like they do at home.
Which O2 discount offers 25% off and is available to eligible affiliates, employees, and NHS workers?
O2 Open.
What happens when a customer reaches 100% of their Spend Cap?
Further chargeable out-of-bundle usage is barred until they increase or remove the Spend Cap.
A customer wants to roam at no extra cost in 123 destinations, enjoy an Extra for as long as they keep their plan, and swap their phone every 11 months. Which airtime plan should you recommend?
Ultimate
Why: Only the Ultimate plan includes:
A customer asks, "How long will my included Extra last?" What is the correct answer for each plan?
A customer is travelling to the USA and asks if their free EU Roaming benefit will work there. What should you advise?
No. The USA is not part of the EU Roaming Zone. The customer may need an O2 Travel Inclusive Zone Bolt On or another roaming option.
A customer has a 10% promotional airtime discount and wants to join Multisave. What will happen?
The 10% discount will be removed and replaced with the 20% Multisave discount because O2 applies the larger discount.
Name three types of charges that count towards a Spend Cap.