Air Booking Category
This period must be disclosed when discussing airline credits.
What is airline credit validity?
When quoting a hotel, these words must be used when discussing pricing if they ask for nightly rates
What are "Average nightly rate" and "Starting at"
Complete the phrase: "Do I have your ______ to proceed?"
What is authorization?
For code-share flights, agents must disclose the carrier actually operating the flight.
What is the operating carrier?
What is required at time of pick up
What is a drivers license
Fare rules must be read exactly as written, including this policy if a traveler does not show up for their flight.
What is the no-show policy?
This specific time reference must be given when discussing hotel cancellation policies.
Local hotel time
This type of information must never be released.
What is PII (Personally Identifiable Information)?
For prepaid reservations, you must disclose the amount charged today and whether it is refundable or this.
What is non-refundable?
What do you say if a card member askes for a specific car type
This must be included in the total airfare quote before booking.
What are taxes and fees?
Prior to booking a hotel, you must provide the total stay cost, taxes and fees, currency, and this policy.
What is the cancellation policy?
Compliance requires this type of consent from the Card Member before a booking is finalized.
What is expressed informed consent?
This fare-related disclosure must be read exactly as written when applicable.
What is the UP-Fare disclosure?
What do you want to add to all car reservations if available?
What is the member loyalty number?
Agents must provide both of these sets of fare rule terms.
What are before-departure and after-departure terms?
If no penalty is listed, you must say this phrase verbatim.
During a flight booking, agents must state that this information is already on file
What are TSA and passport details?
For CFHR bookings, this benefit status must be disclosed accurately.
What is the upgrade status?
This rental pricing information must be disclosed before a reservation is confirmed, along with taxes, fees,..what else?
What are minimum ad maximum paid days
Fare rules must include refundability, changes, cancellations, fees, airline credit validity, and this item
What is residual value?
This must be obtained after providing the privacy disclosure.
What is the privacy disclosure?
This disclosure must be provided when speaking to a client with a california billing address
What is the “American Express is not a participant in the California Travel Consumer Restitution Fund.”
This three-letter disclosure must be provided before sending a one-time passcode.
What is OTP disclosure?
This rental pricing information must be disclosed before a reservation is confirmed, along with taxes, fees,
What are minimum and maximum paid days