Help Desk
This is the first thing to try if your computer is functioning incorrectly.
What is a computer reboot?
To update your provider and specialty information when working in another department, click on this at the top of the screen, expand this section, and update the specified dropdowns.
What is clicking on “@ Hutchinson Clinic,” expanding the current details section, and updating the “Entering For,” “Supervised By,” and “Specialty” dropdowns?
Patients can sign or access a release form at these locations or this website.
What are the Records Release Desk, any reception desk, and the Hutch Clinic website at hutchclinic.com?
2 Identifiers: Name and MRN (or DOB)
What are patient information that must be on every document sent to scanning.
This should never be shared with anyone, not even a friend.
What is your password?
This is the length of time between password changes.
What is 90 days?
To change the history range of information you can see on a patient’s chart, click one of these buttons under the Chart, Note, Lab, XR, or other tabs.
What are the 1y, 2y, 3y, 5y, or All buttons?
A patient must sign this type of form in order to have their records transferred or sent to another doctor, facility, or themselves.
What is a Records Release Form? It is required to have a release form filled out and signed by the patient, biological parent or legal guardian to have records transferred or sent to another doctor, facility, or themselves.
This should be done first before calling scanning when looking for papers.
What is look in your area?
If an email claims to be from your bank but has spelling mistakes, its probably this.
What is a scam or Phishing Email
Employees are allowed to download and install software on organizational computers.
What is false?
You can change your print template in this location.
What is the Print Dialogue box under the Document Dropdown?
All Durable Power of Attorney's are effective immediately.
What is false?
What is HIPAA (Health Insurance Portability & Accountability Act?
By typing this word in the subject line, information is encoded for safe information travel through the internet to the intended receiver.
What is encrypt?
These two keystroke combinations ensure that your screen is locked from prying eyes.
What is the windows key + L or Control + ALT + delete and select Lock?
To update a patient’s Rx Benefit Plan and show what meds their insurance covers, you need to click this icon in the patient profile, then select this link, followed by clicking this button
What is the patient profile “i” icon, the Rx Benefit Plan link, and then the Check Eligibility button?
This form gives you authority ONLY to verbally communicate with Hutch Clinic providers and staff.
What is an SCR form? Special Communication Request.
This timeframe is generally required under HIPAA for fulfilling a patient's request for records
What is 30 days?
The purpose of this access control system (key cards, badges, etc.) in a healthcare facility is to do this.
What is to prevent unauthorized individuals from entering restricted areas?
These are the two methods to submit a ticket to the helpdesk.
What is the Help Desk shortcut on the desk top or clicking the link on the IT page in HC News. Remember not to include PHI in the tickets.
Here a user can find EMR How-to documents, forms, and other important EMR information.
What is HC EMR Learning Central?
The number of releases completed in 2024.
What is 24,284?
The number of pages Scanned in 2024.
What is 1,195,666?
This makes your accounts safer by requiring a code sent to your phone or app.
What is two-factor authentication (2FA)?