Help Desk
The process of powering off and back on a computer, either intentionally or by accident.
What is a computer reboot?
To update your provider and specialty information when working in another department, click on this at the top of the screen, expand this section, and update the specified dropdowns.
What is clicking on “@ Hutchinson Clinic,” expanding the current details section, and updating the “Entering For,” “Supervised By,” and “Specialty” dropdowns?
Patients can sign or access a release form at these locations or this website.
What are the Records Release Desk, any reception desk, and the Hutch Clinic website at hutchclinic.com?
This is the time we start the mail run each day
2:30 pm
If you encounter a suspicious individual in a restricted area, you should do this.
What is politely ask them to leave and report it to security?
If I use webmail all my documents should be saved in this location.
What is Onedrive?
To change the history range of information you can see on a patient’s chart, click one of these buttons under the Chart, Note, Lab, XR, or other tabs.
What are the 1y, 2y, 3y, 5y, or All buttons?
A patient must sign this type of form in order to have their records transferred or sent to another doctor, facility, or themselves.
What is a Records Release Form? It is required to have a release form filled out and signed by the patient, biological parent or legal guardian to have records transferred or sent to another doctor, facility, or themselves.
These documents are the most common duplicates that we receive from Provider's offices.
What are reports printed from HRMC? We receive these automatically from HRMC, printed copies are not necessary to be sent down.
You receive this email: 'Congratulations you just won a million dollars!! Please click on this link to claim your Prize! ihaveyounow@gotyou.com'
What is a Phishing Email
Employees are allowed to download and install software on organizational computers.
What is false?
You can change your print template in this location.
What is the Print Dialogue box under the Document Dropdown?
All Durable Power of Attorney's are effective immediately.
What is false?
All duplicate chart requests go to this department NOW to start the process.
What is EMR Support?
All emails need encrypted.
What is False? Only emails sent outside of our organization that contain patient or proprietary information need to be encrypted.
To find who you need to call or send a ticket to, go to this tab and scroll down to look at the 'Who to Contact' form.
What is the HCNEWS IT tab?
To update a patient’s Rx Benefit Plan and show what meds their insurance covers, you need to click this icon in the patient profile, then select this link, followed by clicking this button
What is the patient profile “i” icon, the Rx Benefit Plan link, and then the Check Eligibility button?
This form gives you authority ONLY to verbally communicate with Hutch Clinic providers and staff.
What is an SCR form? Special Communication Request.
Printed documents from the EMR get scanned into the patient's EMR.
What is False? These documents are shredded or sent back to the office to be documented in the EMR.
The purpose of this access control system (key cards, badges, etc.) in a healthcare facility is to do this.
What is to prevent unauthorized individuals from entering restricted areas?
How do you submit a Help Desk Ticket?
What is the Help Desk shortcut to our form on your desktop or you can email helpdesk@hutchcinic.com? Remember not to include PHI in the tickets.
This is the place where you can find EMR How-to documents, forms, and other important EMR information.
What is HC EMR Learning Central?
The number of releases completed in 2024.
What is 24,284?
The number of pages Scanned in 2024.
What is 1,195,666?
You should never share your password.
What is true? Sharing your password with others can be grounds for disciplinary action.