Acuity Logic
What happens if we do identify a discrepancy in the patient’s responsibility/benefits?
Report to ALSupport with patient information, plan information and exactly what is not calculating correctly. The more information we have the sooner we can resolve.
Ticket system for reporting Acuity logic system errors and questions?
What is ALsupport@totalvisionllc.com
Only the (Name, DOB and zip code) are required to find benefits for a patient using this function.
What is Real time insurance search?
What is the name of the tab that should be selected in the "Recall menu" to contact the next group of patients for live phone
What is Unscheduled Patients?
This can be used to track for Back Ordered lenses, ABB for an exact ETA on ABB's Website.
What is the supplier order number?
Transaction Type:
These orders must include a fee containing $0.01 when processed in Acuity
What is Medically necessary contacts lens orders
Who do you contact if a "DC -Lab/Provided" order is "Waiting for frame" at Bartley for over 4+days
What is Labissues@totalvisionllc.com and CC me
When preparing for your upcoming exams, this must be printed in advance of the patients checking in for the day.
What is the Routing Slip?
If an online appt creates several duplicate appointments. I contact who to report the issue.
Who is Solutionreachteam@totalvisionllc.com
This tool can be used to pull up instant pricing and rebate comparison between Total Vision and our largest competitors for all of our most popular soft contact lenses?
What is the price comparison tool
Transaction Type:
The patient makes a private pay purchase. They return later that day with insurance info and authorization. You process the order as a...
Return, Re-reing.
Return the initial order, rebill
A form automatically generated by ABB Verify
The form includes patent Demographic, Exam Info, Insurance Info, Insurance Authorization, Superbill, Sales History, RX History.
What is the Routing Slip by ABB Verify?
Who do I contact if I need technical support on ABB Verify?
What is log in and choose "Chat Support" on Affinity Analytics
When patients fill the "required information" for online appts. The completed form and answers can only be viewed using what system?
What is SR Notify?
This type of patient order , must be Verified by the office for the order to go through and the revenue to be collected.
What is CLX Online Order/Subscription
Myopia Control Pricing
What is the cost for Single Vision, 1.67 high index Newton sunglasses in a Marc Hunter frame as a 3rd pair of glasses in a multiple pair order?
What is the best method for accessing the new Leonardo professional training application?
Through your Outlook mail, then App Launcher and adding it to your quick launch app list. Try a new browser if it does not load.
This is the score your patients give you when they complete their satisfaction Survey. (NPS Surveys)
What is: Loyalty Score
The Electronic Medical History forms that can be sent to your scheduled patients in advance of their appointment.
What are Intake Forms?
You are having trouble coordinating a VSP patients benefits and need to get an insurance authorization but forgot the process, what should you do?
Follow the VSP COB SOP on insight.
What are the three additional items needed when scheduling Apple Laser exams?
1) Badge #
2) If the patient is a direct Apple employee or a contracted/third party employee
3) If patient is also interested in a CL exam/fitting
Name 2 of the 3 key resources for Recall:
1- Appointment Status report in Acuity which provides list of cancelled and no show patients.
2- Unscheduled patient report in Solution Reach - Informs patients not seen within time period
3- Unused benefit report in affinity analytics showing unused material benefits as well as opportunity for exam
List of patients that have received an Exam already this year, containing material benefits that have not been used for the year. (Automatic Email to Patient)
What is Unused benefits report?
Which KPI is does Solution Reach focus on building for you?
What are Exams, by count and growth percentage?
How do patients enroll in auto-order subscriptions?
(Automated Re-ordering based on wearing schedule or quantity purchased )
What is a response to the email from CLX after placing a partial order?
(Or, manually added through the CLX website after the staff discussed the option)