Store Manager
Operations
S.M.A.R.T.
MISC.
Inventory/LP
100

What type of pet does Paul have?

Dog

100

What was our OAR 2021 score? (Operational Audit Report)

88%

100

What does the "M" stand for in S.M.A.R.T.?

Meet the customer's needs

100

When we present the survey to our customers what magic number are we looking for?

ask for a "10"

100

What does S.A.M. stand for?

"Scan All Merchandise"
200

How many members are in Paul's family?

5

200

What part of the customer's phone number do you use for line busting?

Last 4 digits

200

What do you say to the customer once their transaction is complete?

Thank them and invite them back

200

How many Department Managers do we have at store #2888?

13

200

What does L.I.S.A. stand for?

"Look Inside All Merchandise"
300

Which vacation destination does Paul like to go to almost every year?

Portugal

300

List the 3 ways a customer can pick up a lowes.ca order.

- Customer Service

- Curbside Pick Up

- Locker Pick Up

300

What are a few examples of add-on sales at the till?

- LPP

- Lowe's credit card

- Promotional products


300

As a loader, while loading product, we need to wear ____.

safety vest

300

When going down a ladder, what direction do you face?

Towards the ladder.

400

What is Paul's favourite department in the store?

Garden Centre/Seasonal

400

Which day of the week do we NOT do flatbed deliveries?

Sunday

400

In a mystery shop, what percentage does the "T" account for at front cash and returns?

40% (20% for front cash, 20% for returns)

400

What is an LBA, LAR and LCC?

LBA - Lowe's Business Account...for business owners

LAR - Lowe's Accounts Receivable...for business owners

LCC - Lowe's Consumer Card...for home and business owners

400

What is an RWD?

Recovery without detention. 

500

How many Lowe's stores has Paul worked at?

2

500

What 3 things are required on a loading ticket?

- loader's initials

- head cashier/customer service initials

- customer signature/Covid-19

500

What is Lowe's mission statement?

Together, deliver the right home improvement products, with the best customer service and value, across every channel and community we serve.

500

How do you dial a code 50 to the front end?

777-502

500

What was our inventory score/flash this year?

0.78
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