3.01
3.02
3.03
100


keeping accurate and useful financial records; and analyzing and interpreting the recorded information.




Accounting

100


Advantages or payments employees receive in addition to their wages (e.g.  sick time  holiday pay  health insurance).



Benefits

100


The values and ideals that an organization encourages among its employees.




Corporate culture



200


an organized effort to produce and/or distribute goods and services.



Business

200


Supervisors who work directly with the employees who carry out the business’s routine work.




First-line management



200


The customer’s preference for a business; usually expressed in regular purchases from the business.




Customer loyalty



300


the process of accessing  processing  maintaining  evaluating  and disseminating business knowledge  facts  or data.




Information management



300


Converting facts and figures into useful information.




Data processing



300


All the opportunities that businesses have to connect with customers and reinforce their brand value.




Touchpoints



400


the process of planning  staffing  leading  and organizing the employees of the business.




Human resources management



400


An integrated technology that assists with an organization’s information management needs.




Management information system (MIS)



400


Promotion for a business provided by customers who tell others of their satisfaction with the business.




Word-of-mouth promotion



500


the process of planning  controlling  and organizing an organization or department.




Strategic management



500


The process of accessing  processing  maintaining  evaluating  and disseminating knowledge  facts  or data for the purpose of assisting business decision-making.




Information management



500


Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems.




Proactive



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