Verification
When the CH says they do not have their card in their possession what should you do?
What is, ask probing questions
CW10
What is a hard block
The Greeting for 5/3 Consumer
What is. Thank you for calling TSYS on Behalf of Fifth Third Credit Card Services. My name is _______ How may I assist you today?
Internal passcode for TSYS Employees
What is Milk
The system you will use to send the OTP to a CH
What is Innovis
Standard verification for a coapp who has their card in possession
What is Card Number, Name as it appears on the card/acct, CVV. OTP to remove the block
TW19
What is a bypass/ads exclusion/purchase notification
What is the closing for 5/3
What is. My name is ________. Thank you for calling TSYS on Behalf of Fifth Third Credit Card Services and thank you for being a valued client
The Department you will always click on in KnowledgeWeb
What is Fraud Inbound and Outbound Department
The system you will use to pull up CH's accts
What is TCS
Verification for a Private Banker
What is Employee Name. Employee ID
Valid response Alert
What is a CW17
Standalone
A specific group of people, who may help you on your calls. Just in case you get stuck
What is ESC
The system you will use to pull up international internet transactions
CA Tool
True or False. When the card is unavailable. We should complete OTP after the CH has verified trans as valid
What is False
CW26-CW30
What are warm blocks, blocks only to be removed by Fifth Third
The language line we use if we need a interpreter
What is TransPerfect
A form we fill out if the CH complains
What is a CRT
In Innovis, in what box do we put the card number?
What is Reference ID
CH is requesting for a new card to go to alt addr what must we do in order to complete the req?
What is have the CH vfry the AOF, and complete OTP
The acronym for Watch Security Fraud Status
What is a WASF
When a CH confirms fraud. what must you do?
What is a Block and Transfer, b/t
The Email I had inform everyone to look at everyday when they come in (Hint Nichole Hudson sends them out)
What is The Daily Fraud Scoop Email
True or False? The CH must say the phone number on the recorded line in order for us to send the OTP
What is true